CommunityHubLead

FIGS is looking for Full-Time Community Hub Lead (Key Holder). You will provide FIGS’ customers with an awesome and memorable in-store shopping experience, while also assisting with all aspects of store operations. This role will report directly to FIGS’ General Store Manager. What You’ll Do: Customer Experience Welcome and engage customers in meaningful conversations about FIGS’ brand and mission. Educate customers on products, highlighting fabric, fit, and function. Assist customers with finding the right style, size, and color, suggesting complementary products. Anticipate customer needs and deliver an exceptional FIGS experience. Support all cash wrap activities (purchases, returns, exchanges). Store Operations Assist with opening and closing the store. Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean. Participate in inventory management—from cycle counts to sharing replenishment insights. Track sales to ensure daily goals are met. Support planning and execution of in-store events and initiatives. Leadership conversational Spanish a plus. Basic retail math and computer skills; Shopify POS experience a plus. Attention to detail and problem-solving in a fast-paced environment. All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December (the start of the second week in period 11) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis Other must haves: Knows how to have fun and boost positive vibes Comfortable in a fast-paced, ever changing environment Embodies FIGS brand ethos through and through FIGS Compensation and Benefits Pay Range At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $16/hr and $20/hr. Actual base salary is determined based on a number of factors, including b