People Providing Them With Great Experiences
CommunityHost
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Community Host at People Providing Them With Great Experiences. Skills: Customer service, Workplace experience, Employee engagement. Conduct proactive premises inspections. Raise work orders”
What You'll Achieve.
Improve employee productivity; Improve employee experience; Deliver twice the experience; Curate engaging workplace; Foster business engagement; Foster employee engagement; Foster wellbeing; Make office great place to work; Ensure happy customers; Ensure happy visitors; Make portfolio efficient; Make space effective; Ensure areas are clean; Ensure areas are orderly; Ensure areas are ready to use; Exceed expectations; Ensure fantastic Service Journey; Ensure messages are relevant; Support successful adoption of hybrid working; Share insights on space usage; Transfer needs into location; Provide personalised level of service; Assist end-users with queries; Align with regional agenda; Achieve full statutory compliance; Achieve operational compliance
Industry & Context.
Problem-solving; React quickly; Decisive action
What They're Looking For.
Must Have
High level of visibility to staff, Stay current on relevant EUS technology, Assist with AV, VC and other technology inquiries, Host end-user training when necessary, Host and promote employee engagement, Activate, promote wellbeing, fitness and recreation agenda, Assist with internal communications, Support employees wherever they are, Welcome new joiners, Ensure full statutory and operational compliance
Nice to Have
Previous Hospitality/ co working experience, Previous events experience favoured
What You'll Do.
Conduct proactive premises inspections
Update users on status
Raise cleanliness issues
Act as main point of contact for general
Handle escalations and feedback
Monitor customer feedback
Own operational space
Ensure signages and messages are current
Update wayfinding and zoning maps
Support collection of internal occupancy data
Communicate FWN / ABW etiquette
Report behavioural trends
Manage locker assignments
Support locker reclamation
Conduct reactive locker checks
Ensure desks are ready
Promote clean desk practices
Support lost and found activities
Support change management activities
Provide post move support
Manage post move communications
Manage floor orientations
Ensure agreed service objectives are met
Host business engagement sessions
Understand business needs
Maintain business relationship with client
Understand end user needs
Provide personalised service
Stay current on EUS technology
Host end-user training
Host employee engagement activities
Promote wellbeing agenda
Assist with booking inquiries
Assist with internal communications
Cascade relevant information
Promote success stories
Manage local intranet pages
Ensure distribution lists are up to date
Support employees working from home
Assist with home working inquiries
Check in on home workers
Communicate key information
Provide orientation tours
Provide supporting documentation
Ensure statutory compliance
Ensure operational compliance
How You'll Work.
Team & Collaboration
Cross-functional teams; Work with product team; Business engagement sessions; Internal communications
Communication Scope
Verbal communication; Written communication; Customer engagement; Internal communications; Business communications
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Community Host** **What this role involves:** * Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. * Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions. * They play a pivotal part in delivering on the promise of **twice the experience** * Community Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience. * They are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Community Hosts make the office the great place to get work done, collaborate and innovate with colleagues. * They take ownership of the workplace by making sure they have happy customers and visitors in their community. * Community Hosts must be passionate about customer service and willing to go ‘the extra mile’ to assist staff and visitors. * They are brand ambassadors for JLL and our client; they need to be confident in engaging with new customers and build relationships with existing ones, providing real-time and anecdotal insights and business feedback to improve and make the portfolio more efficient and space more effective. * The key focus for this
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