CommunityExperienceManager

AMLI Residential has an exciting new opportunity in Dallas! We are looking to hire a Community Experience Manager at 3 of our apartment communities in the region: AMLI Campion Trail, AMLI on Riverside, and Grapevine. This newly created role will be responsible for assisting teams in developing, implementing, and maintaining an effective Resident Retention program and ensuring the efficient operation of the property under the direction of the Area Vice President and in coordination with the Community Managers. The Community Experience Manager will also ensure resident satisfaction and a strong community reputation, resident services, activities, and effective problem resolution. **ESSENTIAL FUNCTIONS MAY INCLUDE AS COORDINATED WITH THE COMMUNITY MANAGER(S):** * Be integral to the renewal process as the leader of the resident experience initiatives at your property; ensure monthly renewal goals are achieved: * Assist the Community Manager(s) in designing and implementing a resident retention program, i.e., newsletter, social media/networking, resident referral program and/or social activities. * Assist in analysis of monthly renewals, update monthly renewal reports and other administrative reporting requirements (may be assigned to another position, depending on property). * In coordination with the Leasing Manager, review notices to vacate and ensure follows up with residents take place in an attempt to save leases. * Assist teams in creating a flawless move-in experience to ensure the residents feel they made the right choice in picking AMLI as their home * Assist teams in responding to resident requests/complaints in a timely, efficient, and courteous manner in coordination with the Manager and Resident Services Group. This includes helping residents and prospects before, during and after leasing an apartment, utilizing AMLI’s 10 Service Standards. May supervise problems handled by on-site associates. * Assist in analyzing, assessing, and follow-up to Reputation.co