GiveDirectly
Non-profit
CommunityEngagementCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Community Engagement Coordinator at GiveDirectly. Skills: Community outreach, Customer service, Program enrollment. Communicate complex information. Maintain confidentiality”
Industry & Context.
Problem-solving
Local travel required, Must reside in San Joaquin County, Plans to reside in San Joaquin County, Support in-person activities
What They're Looking For.
Must Have
Must currently reside in San Joaquin County, CA (or within 30 miles), Authorized to work in the United States, English customer service instincts, Interpersonal skills, Great communication skills, Technological literacy, Fast learner, Proficiency in Excel, Ability to travel locally
Nice to Have
Experience with customer service, Experience in a client-facing role, Experience Working with Senior Populations, Fluency in English, Understanding of homelessness, Knowledge of California's senior benefit landscape
What You'll Do.
Communicate complex information
Maintain confidentiality
Conduct phone/email outreach to applicants
Provide high-quality customer service
Answer applicant questions
Provide information to assist applicants
Review applicant documentation
Confirm applicant eligibility
Assist with in-person enrollment events
Use benefits counseling tool
Help recipients understand benefit effects
Conduct programmatic/logistical tasks
Collaborate with team on process improvement
Enroll sensitive populations virtually
Enroll sensitive populations in person
How You'll Work.
Team & Collaboration
Collaborate with the team
Communication Scope
Clear communication
Process & Methodology
Project management
Full Job Description
GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026. Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit! About this role Since 2017, GiveDirectly has provided cash relief to low-income Americans affected by disasters. Between 2020 and 2021, we distributed $200M to 200,000 households in response to the COVID-19 crisis - 100% remotely. In 2021, GiveDirectly launched a permanent U. S. team to implement cash programs in disaster response and guaranteed income. As part of this effort, we launched the largest guaranteed income program focused on Black women in the U.S., and administered two of the largest government-funded GI programs in the country in Chicago, IL and Cook County, IL. GiveDirectly is implementing one of the first government-funded guaranteed income pilots in the country specifically designed to address housing instability among older adults. Cash Assistance for Senior Housing in San Joaquin County (CASH SJC), is a program aimed at supporting housing unstable seniors by providing monthly unconditional cash payments. This program will be a randomized controlled trial evaluated by a third-party research partner. The program is funded by the California Department of Social Services and implemented in partnership with local partners in San Joaquin County. Seniors are the fastest-growing group of people experiencing homelessness in the United States, yet guaranteed income pilots have rarely centered older adults or the
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