STCU
Financial Services
CommunityBranchManager
“Community Branch Manager at STCU. Skills: Branch operations, Team development, Business relationships. Ensure member service is delivered. Enhance the member experience”
What You'll Achieve.
Meet established goals; Increase awareness of STCU; Support organizational strategic objectives; Meet branch goals; Meet credit union goals
Industry & Context.
Ability to travel, Evening and weekend work, Assigned temporarily to other locations
What They're Looking For.
Must Have
Minimum five years’ progressive experience in a financial institution, Experience in consumer lending, Experience in equity lending, Experience in member service, Experience in IRAs, Experience in trusts, Experience in business accounts, Experience in teller operations, Experience in compliance, Minimum three years’ experience in a leadership role, Demonstrated skills in coaching, Demonstrated skills in mentoring, Demonstrated skills in developing others
Nice to Have
Associates degree in Business Administration or related field, Bilingual abilities including ability to read, write and speak Spanish fluently
What You'll Do.
Ensure member service is delivered
Enhance the member experience
Ensure branch performance
Ensure efficient operations
Meet established goals
Support branch functions
Maintain relationships with businesses
Participate in events
Promote appropriate products
Increase awareness of STCU
Support organizational strategic objectives
Align actions with shared values
Embrace organizational direction
Communicate organizational direction
Enlist others in a common vision
Lead organizational change
Foster a growth mindset
Inspire team to do things differently
Work through challenges
Persevere toward a better future
Create a climate where people are motivated
Celebrate team engagement
Provide coaching to team members
Create member experiences
Meet credit union goals
Manage member feedback
Maintain member service standards
Identify opportunities to enhance member service experience
Manage opportunities to enhance member service experience
Provide recommendations for changes
Provide recommendations for enhancements in service delivery
Provide back-up support to staff
Perform account maintenance
Perform opening new memberships
Perform loan production
Perform teller transactions
Perform additional duties as assigned
How You'll Work.
Team & Collaboration
Working collaboratively; Internal teams
Communication Scope
Actively listening
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