Pika
Product
CommunityandUserOperationsSpecialist(Parttime)
“Community and User Operations Specialist (Part-time) at Pika. Skills: Customer and Community Support, Content Moderation and Community Management, Product Operations and Quality Assurance. Address and resolve daily user inquiries across multiple platforms (Email, Discord, Stripe) related to subscriptions, billing, account access, and technical issues.. Manage manual account tasks such as resending invoices and processing account deletions for pika. art.”
What You'll Achieve.
ensuring a safe, engaging, and supportive experience for our users; contributing directly to product quality and user satisfaction; enhance satisfaction and reduce churn; ensure they are used productively
Industry & Context.
Address and resolve daily user inquiries; Provide direct, hands-on resolutions to user concerns; Identify and escalate bugs or issues
estimated 25 hours/week
What They're Looking For.
Must Have
Active Pika creator since Beta, with complete familiarity with all Pika models and products., Experience as an active Nova creator with several selected templates., Demonstrated ability to contribute creative insights to campaigns and product launches., Reliable and consistent availability, including the ability to deliver results and progress seven days a week as needed by team and user demands.
What You'll Do.
Address and resolve daily user inquiries across multiple platforms (Email
Stripe) related to subscriptions
and technical issues.
Manage manual account tasks such as resending invoices and processing account deletions for pika. art.
hands-on resolutions to user concerns to enhance satisfaction and reduce churn.
Assist with Stripe-related requests and coordinate billing tickets with the onboarded Stripe team.
Maintain a professional
brand-aligned and friendly tone in all community interactions.
Proactively moderate content
removing NSFW material and disruptive users in Discord
and other public channels.
Monitor for and report any CSAM (child sexual abuse material).
Respond to community questions
highlight valuable feedback
and monitor overall sentiment within the community.
Prepare clear and actionable reports on community feedback and sentiment.
Oversee sponsored credits usage by creative partners to ensure they are used productively.
Serve as the primary observer for model outages
reporting issues immediately to the internal team.
Conduct regular integrity checks on all video generation models and user interfaces.
Identify and escalate bugs or issues to the appropriate teams.
Track user-reported pain points and suggest actionable improvements
following up to ensure their implementation.
Advocate to ensure that important product improvements are not overlooked.
How You'll Work.
Team & Collaboration
reporting issues immediately to the internal team; escalate bugs or issues to the appropriate teams; Advocate to ensure that important product improvements are not overlooked
Communication Scope
Maintain a professional, brand-aligned and friendly tone in all community interactions.; Respond to community questions; Prepare clear and actionable reports on community feedback and sentiment.
Applying for this Community and User Operations Specialist (Part-time) role?
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What do employees actually say about Pika?
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