CommunityandCustomerEngagementManager

Nursa is a healthcare platform that directly addresses the severe staffing challenges confronting the U.S. healthcare system by connecting qualified registered nurses (RNs), licensed practical nurses (LPNs), and certified nursing assistants (CNAs) seeking flexible work with facilities in need of help. Founded in 2019, we are a growing venture backed startup whose mission is to put a nurse at the bedside of every patient in need. With your help, we will be able to enrich the lives of nurses and be a valued partner in delivering effective, compassionate patient care in every market we serve. Role overview: Nursa is looking for an experienced community-builder and storyteller to expand Nursa’s community efforts and evolve how the brand engages with its many audiences. In this role, you will develop and grow the Nursa Community platform, elevate user stories and experiences, and connect with users across relevant social media channels. Responsibilities: - Own and manage the Nursa Community platform—moderating discussions, surfacing member questions, driving engagement, and ensuring Nursa’s customer audiences have a valuable, supported experience - Evolve the Nursa Community platform alongside Nursa’s growing products, helping grow the overall engagement and regular active users of the Nursa Community platform - Identify trends and community conversations early and quickly execute with on-brand content - Leverage artificial intelligence tools to design automated systems, streamline content production, and improve both the efficiency and impact of community efforts - Connect with Nursa users, collect success stories, and analyze user feedback to improve experiences - Design and create enablement content for users to be shared across marketing channels - Design and launch programs to foster user engagement across Community efforts and other channels - Partner with cross-functional teams across marketing, product, operations and more to translate product updates and market