Comcast
CommunityAccountRepresentative2,CommunityAccountSales
“Community Account Representative 2, Community Account Sales at Comcast. Skills: Sales, Customer Acquisition, Relationship Building. Increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including video, high-speed Internet, voice and XFINITY Home.. Develop relationships with property management that is conducive to the sale and retention of Comcast products and services.”
What You'll Achieve.
Increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities.; Meets and exceeds sales goals including net add improvement and penetration goals as established by local market.; Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level.; Generate subscriber growth.
Industry & Context.
Critical Thinking; Problem Solving
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
What They're Looking For.
Must Have
2-5 Years Relevant Work Experience
Nice to Have
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
What You'll Do.
Increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including video
voice and XFINITY Home.
Develop relationships with property management that is conducive to the sale and retention of Comcast products and services.
Provide ongoing sales support to assigned MDU properties.
Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales.
Demonstrates advanced knowledge of Comcast products
selling and promoting offerings to customers on-site within multi dwelling units.
Displays thorough and recent competitive knowledge of features
pricing and campaigns for video
voice and XFINITY Home.
Meets and exceeds sales goals including net add improvement and penetration goals as established by local market.
Drives customer acquisition
retention and interest in XFINITY products
bundles and offers at the property level by leveraging available programs (e. g.
community rewards for property staff
channel resources and online/digital tools).
Proactively follows-up with customer and property staff as appropriate regarding sales
or customer care issues.
Leads fast resolution of product and customer care issues across customer care
billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
Develops working relationships with property management and leasing staff of MDU properties and leverages their support through onsite programs and events.
Calls on and visits all new build MDU properties on regular and consistent basis prior to and following manages and attends frequent on-site events to generate subscriber growth.
For new build and win back properties ensures that Comcast services are available prior to occupancy dates.
Effectively utilizes Microsoft Office
mobile apps and other software programs and social media to drive online marketing efforts.
Consistent exercise of independent judgment and discretion in matters of significance.
consistent and punctual attendance.
Must be able to work nights and weekends
variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
How You'll Work.
Team & Collaboration
Win as a team - make big things happen by working together and being open to new ideas.; Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
Communication Scope
Communication
Applying for this Community Account Representative 2, Community Account Sales role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Comcast?
Real rants from real employees. Read before you apply.