Comcast
media and technology
CommunityAccountRepresentative2,CommunityAccountSales
Neural analysis suggests this role is
optimal for Mid candidates.
“Community Account Representative 2, Community Account Sales at Comcast. Skills: Sales, Customer Relationship Management, Product Knowledge. Increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including video, high-speed Internet, voice and XFINITY Home.. Develop relationships with property management that is conducive to the sale and retention of Comcast products and services.”
What You'll Achieve.
Increasing the number of active subscribers; Increasing product penetration; Net add improvement; Penetration goals; Customer acquisition; Customer awareness; Customer retention; Drive results and growth
Industry & Context.
Critical Thinking; Problem Solving
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
What They're Looking For.
Must Have
2-5 Years Relevant Work Experience
Nice to Have
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
What You'll Do.
Increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including video
voice and XFINITY Home.
Develop relationships with property management that is conducive to the sale and retention of Comcast products and services.
Provide ongoing sales support to assigned MDU properties.
Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales.
Demonstrates advanced knowledge of Comcast products
selling and promoting offerings to customers on-site within multi dwelling units.
Displays thorough and recent competitive knowledge of features
pricing and campaigns for video
voice and XFINITY Home.
Meets and exceeds sales goals including net add improvement and penetration goals as established by local market.
Drives customer acquisition
retention and interest in XFINITY products
bundles and offers at the property level by leveraging available programs (e. g.
community rewards for property staff
channel resources and online/digital tools).
Proactively follows-up with customer and property staff as appropriate regarding sales
or customer care issues.
Leads fast resolution of product and customer care issues across customer care
billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
Develops working relationships with property management and leasing staff of MDU properties and leverages their support through onsite programs and events.
Calls on and visits all new build MDU properties on regular and consistent basis prior to and following manages and attends frequent on-site events to generate subscriber growth.
For new build and win back properties ensures that Comcast services are available prior to occupancy dates.
Effectively utilizes Microsoft Office
mobile apps and other software programs and social media to drive online marketing efforts.
Consistent exercise of independent judgment and discretion in matters of significance.
consistent and punctual attendance.
Must be able to work nights and weekends
variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
How You'll Work.
Team & Collaboration
Win as a team - make big things happen by working together and being open to new ideas.; Develops working relationships with property management and leasing staff of MDU properties and leverages their support through onsite programs and events.; Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
Communication Scope
Communication
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including video, high-speed Internet, voice and XFINITY Home. Develop strong relationships with property management that is conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned MDU properties. Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales. Works with moderate guidance in own area of knowledge. Target Yearly Commission - $20,000 **Job Description** **Core Responsibilities** * Demonstrates advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice and XFINITY Home. * Meets and exceeds sales goals including net add improvement and penetration goals as established by local market. Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level by leveraging available programs (e.g., community rewards
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