Mattel
Tech / AI / Software
Communications&TrainingSpecialist–BusinessEnablement
“Communications & Training Specialist – Business Enablement at Mattel. Skills: Communications, Training & Enablement, AI & Multimedia Content Creation, Project Planning & Execution. creating enterprise-wide communications about new software rollouts, system changes, and IT initiatives. writing engaging articles for our company intranet”
What You'll Achieve.
deliver exceptional results; pursuing best-in-class outcomes; create and deliver results
Industry & Context.
analytical and problem-solving abilities; proactive approach to addressing challenges
willing to work onsite 4 days a week in Hyderabad, collaborate during some US EST working hours
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Information Technology, or a related field, Minimum of 10 years of experience in (Insert function here) or a similar role, at least 5 years of experience managing offshore technical teams, understanding of software development, IT infrastructure, and project delivery methodologies, Proven ability to lead and inspire technical teams, excellent interpersonal and communication skills, analytical and problem-solving abilities, a proactive approach to addressing challenges, Ability to work effectively in a multicultural environment, manage teams across different time zones
Nice to Have
Master's degree, Bachelor’s degree in Communications, Instructional Design, Information Technology, or a related field, 3+ years of experience in internal communications, corporate training, or IT enablement, Proven experience with eLearning platforms (LMS), video editing tools, and AI multimedia tools (e. g. , Heygen, ElevenLabs, ChatGPT, Sora, etc), project management skills with experience supporting global IT initiatives, Familiarity with enterprise change management practices is a plus, Experience working with global teams and supporting large-scale IT rollouts
What You'll Do.
creating enterprise-wide communications about new software rollouts
writing engaging articles for our company intranet
developing eLearning content
using modern AI-powered tools to create multimedia learning experiences
Draft and distribute internal IT communications related to new software rollouts
and operational updates
engaging content for our company intranet to keep employees informed about key IT initiatives
Ensure consistency in tone
and branding across all IT communications
Design and develop training materials
and job aids for the LMS
Translate technical concepts into simple
user-friendly training for business users
Track and evaluate training effectiveness and user engagement
and delivery of communication and training milestones
Coordinate with global stakeholders to align communication timing with broader initiatives
Manage feedback loops and revise materials as needed based on user input and pilot feedback
Leverage AI tools like ChatGPT
and voice generation to enhance communication and training experiences
Experiment with and adopt emerging tools to scale content creation and localization
Collaborate with designers or media partners when needed to produce polished assets
How You'll Work.
Team & Collaboration
collaborate during some US EST working hours; Coordinate with global stakeholders; Collaborate with designers or media partners; work effectively in a multicultural environment; manage teams across different time zones; working closely together always brings better results; Partnership is our process
Communication Scope
enterprise-wide communications; internal communications; written and verbal communication skills; translate technical jargon into relatable, plain-language messaging; messaging; branding
Process & Methodology
project planning, Support planning, scheduling, and delivery of communication and training milestones, project management skills with experience supporting global IT initiatives
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