MECCA
CommunicationsSpecialist
“Communications Specialist at MECCA. Skills: Communications strategy, Internal communications, Customer communications. Manage Customer Care internal communications. Develop customer-facing communications”
What You'll Achieve.
keeping our Customer Care team informed, connected and empowered; deliver exceptional customer experiences; drive alignment with our other frontline teams; drive alignment across MECCA’s frontline teams
Industry & Context.
solutions focused; Ability to identify reputational and operational risks
What They're Looking For.
Must Have
written communication skills, High attention to detail, organisational and prioritisation skills, Ability to identify reputational and operational risks, communicate effectively in sensitive situations
Nice to Have
A background in internal communications or customer communications, Experience working within retail, customer care, corporate communications or fast-paced customer-focused environments, written communication skills with the ability to write in MECCA’s tone of voice
What You'll Do.
Manage Customer Care internal communications
Develop customer-facing communications
Partner with stakeholders
Support crisis and issue management
Coordinate internal engagement initiatives
How You'll Work.
Team & Collaboration
Partner with stakeholders across Customer Care; driving alignment with our other frontline teams; collaborative environment; building stakeholder relationships
Communication Scope
written communication skills; communicate effectively in sensitive situations
Process & Methodology
frontline communications projects
Applying for this Communications Specialist role?
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