CommunicationsSpecialist

MECCA’s Communications team plays a key role in keeping our Customer Care team informed, connected and empowered to deliver exceptional customer experiences. We’re looking for a Communications Specialist to support internal and customer-facing communications across Customer Care, while helping drive alignment with our other frontline teams. **The Role You Could Play:** Reporting to the Head of Communications, you will help develop and support Customer Care communication strategy, helping drive alignment across MECCA’s frontline teams. You will: * Manage Customer Care internal communications across channels including newsletters, Microsoft Teams, town halls, EDMs and leadership updates * Develop customer-facing communications including templates, key messaging, knowledge base content and escalation responses * Partner with stakeholders across Customer Care to communicate operational updates, campaigns and business changes * Support crisis and issue management by identifying potential reputational risks and contributing to proactive communications planning * Coordinate internal engagement initiatives, events and frontline communications projects across office-based and remote teams **What You Will Bring:** You are a proactive and adaptable communications professional who thrives in a collaborative, fast-paced environment and enjoys building strong stakeholder relationships. Ideally, you will bring: * A background in internal communications or customer communications * Experience working within retail, customer care, corporate communications or fast-paced customer-focused environments preferred * Strong written communication skills with the ability to write in MECCA’s tone of voice * High attention to detail with strong organisational and prioritisation skills * Ability to identify reputational and operational risks and communicate effectively in sensitive situations **Your Life At MECCA** Whilst we are focused on our #CustomerFirst mantra, we know that wouldn’t be pos