Four Seasons
Hospitality
Communications/Reservations(CORE)Agent
“Communications / Reservations (CORE) Agent at Four Seasons. Skills: Guest relations, Reservations, Customer service. Answer and direct phone calls. Handle radio requests”
What You'll Achieve.
Achieve maximum customer satisfaction
Industry & Context.
Resolve guest complaints
What They're Looking For.
Must Have
Work authorization for the location
Nice to Have
1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
What You'll Do.
Answer and direct phone calls
Handle radio requests
Process HotSos requests
Take in-room dining orders
Take telephone requests
Receive and log faxes
Achieve maximum customer satisfaction
Support Front Desk team
Answer phone inquiries
Route calls to proper extensions
Handle guest interactions with hospitality
Accommodate special requests
Resolve guest complaints
Respond to guest inquiries
Log and track requests
Assist guests with inquiries
Ensure proper working condition of telephone system
Ensure proper working condition of HotSos
Ensure proper working condition of booking system
Describe in-room dining menu items
Describe spa treatments
Sell and recommend treatments
Communicate guest orders to kitchen
Work harmoniously with co-workers
Monitor hotel emergency situations
Respond to hotel safety situations
Deliver wake-up calls
Log facsimiles in a timely manner
Answer all incoming calls promptly
Assist with 'Do Not Disturb' requests
Handle 'No Information' calls
Handle busy extensions
Conduct three-way conversations
Assist callers in placement of calls
Comply with Four Seasons Work Rules
Adhere to meal break policy
Adhere to proper payroll procedures
How You'll Work.
Team & Collaboration
Co-workers and supervisors
Communication Scope
Pleasant tone of voice
Applying for this Communications / Reservations (CORE) Agent role?
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