NielsenIQ
Consumer Intelligence
CommunicationsOperationsSrSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Communications Operations Sr Specialist at NielsenIQ. Skills: Operational Communications Support, Creative Asset Production, Project Management & SLA Delivery, Metrics & Reporting. Manage intake and tracking of communications requests using Trello, ensuring timely assignment and delivery.. Draft first versions of internal and external communications assets (emails, intranet posts, banners, press releases) based on approved messaging frameworks and playbooks.”
What You'll Achieve.
ensuring that projects, assets, and campaigns are executed on time, to plan, and with precision.; ensures no balls are dropped and that communications deliverables are consistently high-quality, timely, and aligned with strategic priorities.; ensure timely assignment and delivery.; ensure communications projects and deliverables are completed on time and to specification.; ensure smooth execution.; identify trends and opportunities for improvement.; Support a culture of continuous improvement through data-driven insights.
Industry & Context.
identify trends and opportunities for improvement; Support a culture of continuous improvement through data-driven insights
What They're Looking For.
Must Have
Bachelor’s degree in Communications, Marketing, Business, or a related field., 5+ years of experience in internal communications, project management, or communications operations., English writing and editing skills, with attention to tone, clarity, and consistency., Excellent organizational and time management skills, with the ability to juggle multiple priorities and meet deadlines., attention to detail and commitment to quality.
Nice to Have
familiarity with Copilot/GenAI tools, Basic video and audio editing skills are preferred (e. g. , Adobe Premiere, Audacity, or similar).
What You'll Do.
Manage intake and tracking of communications requests using Trello
ensuring timely assignment and delivery.
Draft first versions of internal and external communications assets (emails
press releases) based on approved messaging frameworks and playbooks.
Support C-suite and senior leadership communications
including formatting and distributing emails via Poppulo.
Maintain and update internal SharePoint sites
including layout design
and branding alignment.
Coordinate Town Hall logistics
including calendar invites
and post-event communications.
Design branded digital assets such as graphics
and templates using Canva and other tools.
Edit and produce short-form videos and podcasts to support internal campaigns and leadership messaging.
Assist in the production and formatting of weekly global internal newsletters.
Operate within defined SLAs to ensure communications projects and deliverables are completed on time and to specification.
Track progress of communications workflows
and escalate issues as needed to ensure smooth execution.
Maintain editorial calendars and distribution lists to support global communications planning.
Collect and analyze performance metrics across internal channels (email
Produce monthly engagement reports and collaborate with leadership to identify trends and opportunities for improvement.
Support a culture of continuous improvement through data-driven insights.
How You'll Work.
Team & Collaboration
Support C-suite and senior leadership communications; collaborate with leadership to identify trends and opportunities for improvement
Communication Scope
English writing and editing skills, with attention to tone, clarity, and consistency.
Process & Methodology
Project Management, Manage intake and tracking of communications requests, Operate within defined SLAs, Track progress of communications workflows, Maintain editorial calendars
Full Job Description
Communications Operations Senior Specialist We are seeking a highly organized and delivery-focused Communications Operations Executive to join our Global Communications team. This role is the operational engine behind our communications efforts, ensuring that projects, assets, and campaigns are executed on time, to plan, and with precision. The Communications Operations Senior Specialist will support C-suite and senior leadership communications, manage internal platforms like SharePoint and Poppulo, coordinate Town Hall logistics, and produce first drafts of communications assets based on established frameworks and playbooks. The role also includes light creative production, such as graphics, banner ads, and video editing, to support internal campaigns and events. Operating within a service-level agreement (SLA) model, this role ensures no balls are dropped and that communications deliverables are consistently high-quality, timely, and aligned with strategic priorities. Key Responsibilities Operational Communications Support * Manage intake and tracking of communications requests using Trello, ensuring timely assignment and delivery. * Draft first versions of internal and external communications assets (emails, intranet posts, banners, press releases) based on approved messaging frameworks and playbooks. * Support C-suite and senior leadership communications, including formatting and distributing emails via Poppulo. * Maintain and update internal SharePoint sites, including layout design, content organization, and branding alignment. * Coordinate Town Hall logistics, including calendar invites, live stream setup, recordings, and post-event communications. Creative Asset Production * Design branded digital assets such as graphics, banner ads, and templates using Canva and other tools. * Edit and produce short-form videos and podcasts to support internal campaigns and leadership messaging. * Assist in the production and formatting of weekly global internal newsletters
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