BECU
financial institution
CommunicationsOperationsDirector–Content
Neural analysis suggests this role is
optimal for Senior candidates.
“Communications Operations Director – Content at BECU. Skills: Strategic content streams management and execution, Communications and engagement ecosystems design and management, Cross-functional communication alignment, Executive and leader partnership, Data-driven strategy and insights development, Communications expertise and innovation, Agency and vendor management, People strategy alignment, Organizational knowledge and culture stewardship, Process documentation. Lead the management and exec”
What You'll Achieve.
Shape how BECU connects with employees, leaders, and members through meaningful, strategic content and programming.; Drive the execution of high-impact communications across internal and external events, ensuring every interaction reinforces BECU’s brand, culture, and business priorities.; Influence engagement, alignment, and trust across the organization.; Elevate BECU’s internal reputation while supporting enterprise-wide strategies.; Ensure communications don’t just inform—but inspire and move the business forward.; Ensure alignment with business priorities, brand standards, and internal reputation goals.; Maximize relevance and impact of communications and engagement ecosystems.; Ensure messaging, tone, and strategy are aligned across channels and audiences.; Serve as a strategic advisor in the design and execution of content and programming for diverse internal and external audiences.; Inform decision-making through metrics, research, tracking, and targeting strategies—including competitive insights.; Drive innovation and continuous improvement.; Support BECU’s People strategy.; Contribute to the robust operational landscape of BECU.
Industry & Context.
Apply a analytical mindset to ensure content and programming solve real business problems
Occasional travel required
What They're Looking For.
Must Have
10 years of experience working in communications, employee engagement or a related field, engaging in strategy development and implementation and managing communications and engagement programs, Occasional travel required
Nice to Have
Proven experience developing and executing strategic communication and engagement programming required, Project management skills required, Advanced experience developing and using metrics, research, insights and benchmarking to guide decisions required, Proven experience leading complex, cross-functional project teams required, Demonstrated ability to build trust-based relationships and provide strategic counsel to executives, organizational leaders and cross-functional partners required, Interpersonal and presentation skills to effectively communicate with executive leadership, management, staff, and outside contacts required, Effective leadership and negotiation skills required, Verbal and written skills to effectively communicate required
What You'll Do.
Lead the management and execution of strategic content streams for BECU’s internal and external meetings and events
ensuring alignment with business priorities
and internal reputation goals.
Design and manage communications and engagement ecosystems that support strategic programming
tailoring content by audience level and workgroup to maximize relevance and impact.
Partner closely with internal and external communications teams to ensure messaging
and strategy are aligned across channels and audiences.
Build trusted relationships with executives and organizational leaders
serving as a strategic advisor in the design and execution of content and programming for diverse internal and external audiences.
Apply a analytical mindset to ensure content and programming solve real business problems
and targeting strategies—including competitive insights—to inform decision-making.
evolving expertise in communications
engagement strategies
using performance insights to drive innovation and continuous improvement.
Oversee external agencies
and freelancers as needed
providing strategic direction
and handling day-to-day project oversight.
Collaborate closely with the People team and Chief People Officer to ensure communications strategies and programming align with and support BECU’s People strategy.
Bring a understanding of BECU’s culture
and strategic priorities to everything you design and deliver.
Ensure written procedures are documented
and updated across all functions.
Take on additional duties as assigned
supporting evolving business and communications needs.
How You'll Work.
Team & Collaboration
Partner closely with internal and external communications teams to ensure messaging, tone, and strategy are aligned across channels and audiences.; Build trusted relationships with executives and organizational leaders, serving as a strategic advisor in the design and execution of content and programming for diverse internal and external audiences.; Collaborate closely with the People team and Chief People Officer to ensure communications strategies and programming align with and support BECU’s People strategy.; Proven experience leading complex, cross-functional project teams required; Demonstrated ability to build trust-based relationships and provide strategic counsel to executives, organizational leaders and cross-functional partners required
Communication Scope
Verbal and written skills to effectively communicate required; Interpersonal and presentation skills to effectively communicate with executive leadership, management, staff, and outside contacts required
Process & Methodology
Project management skills required, Oversee external agencies, vendors, and freelancers as needed, providing strategic direction, managing budgets, and handling day-to-day project oversight.
Full Job Description
Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. **_PAY RANGE_** The Target Pay Range for this position is $156,200.00-$190,800.00 annually. The full Pay Range is $121,200.00 - $225,800.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. **_BENEFITS_** – because _**people helping people**_ starts with supporting _**you**_ * **401(k) Company Match (up to 3%)** * **4% annual contribution to your 401(k) by BECU** * Medical, Dental and Vision (family contributions as well) * PTO Program + Exchange Program * Tuition Reimbursement Program * BECU Cares volunteer time off + donation match ** _IMPACT YOU’LL MAKE:_** In this role, you’ll shape how BECU connects with employees, leaders, and members through meaningful, strategic content and programming. You’ll drive the execution of high-impact communications across internal and external events, ensuring every interaction reinforces BECU’s brand, culture, and business priorities. By building strong cross-functional partnerships and leveraging data-driven insights, your work will influence engagement, alignment, and trust across the orga
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