Jll
real estate
CommunicationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Communications Manager at Jll. Skills: strategic communication planning, internal communications, client and stakeholder engagement, change management, content development, crisis and issue management, digital and visual communications, employee recognition and culture. Develop and implement comprehensive communication strategies aligned with business objectives and client needs.. Create communication frameworks that support organizational change, operational initiatives, and service delivery ex”
What You'll Achieve.
enhance stakeholder engagement; support operational excellence; strengthen JLL's brand presence within the facilities management sector; drive employee engagement across diverse client portfolios; support organizational change; support operational initiatives; support service delivery excellence; ensure consistent brand positioning; inform, inspire, and connect employees; foster transparency and alignment; demonstrate value delivery; strengthen client relationships; support client satisfaction; support contract retention goals; support smooth transitions; drive adoption; maintain brand voice and messaging consistency; ensure timely, accurate stakeholder notifications; measure communication effectiveness; optimize engagement; celebrate achievements; reinforce values; strengthen team culture; highlight employee contributions and operational excellence
Industry & Context.
What They're Looking For.
Must Have
Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or related field, 5+ years of progressive experience in corporate communications, preferably within facilities management, real estate services, or related industries, Proven track record developing and executing strategic communication plans for complex organizations, Exceptional writing, editing, and storytelling skills with ability to adapt tone and style for different audiences, project management capabilities with ability to manage multiple priorities in fast-paced environments, Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and SharePoint, Experience with digital communication platforms and content management systems, Understanding of facilities management operations, terminology, and industry trends
What You'll Do.
Develop and implement comprehensive communication strategies aligned with business objectives and client needs.
Create communication frameworks that support organizational change
operational initiatives
and service delivery excellence.
Partner with senior leadership to craft key messages and ensure consistent brand positioning across all facilities management operations.
Design and execute internal communication programs that engage facilities management teams across multiple sites and client accounts.
and digital communications that inform
and connect employees.
Facilitate town halls
and leadership communications to foster transparency and alignment.
Develop client-facing communications including presentations
and executive briefings.
Create compelling content that demonstrates value delivery
highlights innovations
and strengthens client relationships.
Coordinate with account teams to ensure communication supports client satisfaction and contract retention goals.
Lead communication efforts for organizational changes
technology implementations
and transformation initiatives.
Develop change communication plans
and feedback mechanisms that support smooth transitions and drive adoption.
Produce high-quality written content including articles
and social media content relevant to facilities management services.
Translate complex operational information into clear
engaging communications tailored to diverse audiences.
Maintain brand voice and messaging consistency across all materials.
Develop crisis communication protocols and response frameworks for facilities management operations.
Coordinate rapid response communications during critical incidents
Partner with operations and risk management teams to ensure timely
accurate stakeholder notifications.
Manage digital communication platforms including SharePoint sites
and internal collaboration tools.
Coordinate with creative services for visual content development including infographics
Leverage data analytics to measure communication effectiveness and optimize engagement.
Design and implement recognition programs that celebrate achievements
and strengthen team culture.
Develop storytelling initiatives that highlight employee contributions and operational excellence across facilities management portfolios.
How You'll Work.
Team & Collaboration
Partner with senior leadership; Coordinate with account teams; Partner with operations and risk management teams; Coordinate with creative services
Communication Scope
Exceptional writing, editing, and storytelling skills with ability to adapt tone and style for different audiences
Process & Methodology
manage multiple priorities in fast-paced environments
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Communications Manager - Facilities Management Position Overview JLL is seeking an experienced Communications Manager to join our Facilities Management team. This role will develop and execute strategic communication initiatives that enhance stakeholder engagement, support operational excellence, and strengthen JLL's brand presence within the facilities management sector. The ideal candidate will serve as a trusted advisor to leadership while managing multiple communication channels and driving employee engagement across diverse client portfolios. Key Responsibilities Strategic Communication Planning Develop and implement comprehensive communication strategies aligned with business objectives and client needs. Create communication frameworks that support organizational change, operational initiatives, and service delivery excellence. Partner with senior leadership to craft key messages and ensure consistent brand positioning across all facilities management operations. Internal Communications Design and execute internal communication programs that engage facilities management teams across multiple sites and client accounts. Develop newsletters, announcements, intranet content, and digital communications that inform, inspire, and connect employees. Facilitate town halls, team meetings, and leadership communications to foster transparency and alignment. Client and Stakeholder Engagement Develop client-facing com
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