Communications&LeadershipDevelopmentBusinessPartner,AmazonCustomerService

Amazon Customer Service (CS) is seeking a Communications & Leadership Development Business Partner (CLD BP) to join our Strategic Enablement team. In this role, you'll serve as a trusted advisor to senior CS leaders, providing integrated support that combines strategic communications expertise with leadership development capabilities to drive organizational effectiveness and leader capability building. As a CLD BP, you'll work at the intersection of communications and leadership development, partnering with dedicated senior leader stakeholders across our global Customer Service organization. You'll design and deliver strategic communications that connect employees to our mission, while simultaneously building leadership capabilities through coaching, facilitation, and tailored development programs. This dual-discipline approach allows you to see the full picture of organizational health and create holistic solutions that drive both engagement and capability. Your work will directly impact how CS leaders communicate with their teams, develop their leadership skills, and navigate complex organizational challenges. You'll facilitate leadership offsites, craft strategic messaging for organizational changes, and design bespoke learning solutions—all while serving as a credible challenger who pushes leaders' thinking and surfaces opportunities they might not see on their own. The most exciting aspect of this role is the breadth of impact. You'll work across multiple CS organizations, supporting leaders who oversee thousands of employees globally. Your integrated approach means you'll help leaders not just communicate change, but build the capabilities needed to lead through it. You'll be the single face of CLD for your stakeholders, connecting them to our full suite of capabilities while directly executing high-impact work. This role requires someone who can operate with significant autonomy in ambiguous situations, build trusted relationships with senior leaders, and sea