Icf Next
CommunicationsAccountManager
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“Communications Account Manager at Icf Next. Skills: Integrated marketing, Communications strategy, Public outreach, Behavior change campaigns. Serve as primary client contact. Build client relationships”
What You'll Achieve.
Deliver measurable results; Improve outcomes; Improve efficiency
Industry & Context.
Problem-solving capabilities
Must live in North Carolina, Occasional travel to client office
What They're Looking For.
Must Have
Bachelor’s degree in relevant field, 7+ years account management experience, 7+ years project management experience, 7+ years communications experience, 7+ years marketing experience, 7+ years advertising experience, 7+ years public outreach experience, 7+ years public involvement experience
Nice to Have
Demonstrated experience managing integrated campaigns, Experience managing multiple projects, Experience managing budgets, Experience managing timelines, Experience managing stakeholder groups, Experience working with government agencies, Proficiency with Microsoft Office Suite, Experience supporting transportation campaigns, Experience supporting infrastructure campaigns, Experience supporting transit campaigns, Experience supporting traffic safety campaigns, Experience supporting Vision Zero campaigns, Experience supporting public health campaigns, Experience supporting behavior-change campaigns, Knowledge of North Carolina transportation programs, Knowledge of North Carolina demographics, Knowledge of North Carolina media markets, Knowledge of North Carolina stakeholder landscape, Experience working with North Carolina state agencies, Experience working with MPOs, Experience working with RPOs, Experience working with transit agencies, Experience working with local governments, Experience working with transportation organizations, Familiarity with Click It or Ticket, Familiarity with Booze It & Lose It, Familiarity with pedestrian safety, Familiarity with bicycle safety, Familiarity with Vision Zero programs, Experience managing statewide public awareness campaigns, Experience managing statewide public education campaigns, Experience developing multilingual outreach programs, Experience developing culturally responsive outreach programs, Experience developing equity-focused outreach programs, Existing relationships with transportation stakeholders, Existing relationships with public safety stakeholders, Existing relationships with media stakeholders, Existing relationships with community stakeholders, PMP certification, CAPM certification, Agile certification, Scrum certification, Related project management certification
What You'll Do.
Serve as primary client contact
Build client relationships
Manage client expectations
Ensure client satisfaction
Develop integrated marketing strategies
Lead integrated marketing strategies
Develop communications strategies
Lead communications strategies
Develop public outreach strategies
Lead public outreach strategies
Develop behavior-change strategies
Lead behavior-change strategies
Manage end-to-end campaign execution
Execute multi-channel efforts
Create detailed project plans
Oversee detailed project plans
Manage concurrent initiatives
Coordinate cross-functional teams
Coordinate external partners
Lead messaging framework development
Lead audience segmentation development
Lead content strategy development
Translate complex initiatives
Plan stakeholder engagement activities
Execute stakeholder engagement activities
Plan public outreach activities
Execute public outreach activities
Collaborate on media efforts
Collaborate on public relations efforts
Develop press materials
Track campaign performance
Monitor campaign performance
Deliver data-driven insights
Deliver recommendations to clients
Deliver recommendations to leadership
Solve problems proactively
How You'll Work.
Team & Collaboration
Cross-functional teams; External partners
Communication Scope
Written communication; Verbal communication; Presentation skills; Facilitation skills
Process & Methodology
Project plans, Timelines, Budgets, Agile, Scrum, PMP, CAPM
Full Job Description
_Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award._ **The Work** At ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. We are seeking an experienced Account Manager to lead integrated marketing, communications, public outreach, and behavior-change campaigns for transportation and public-sector clients. This role will serve as the primary client contact, overseeing strategic planning, campaign development, media coordination, stakeholder engagement, reporting, and project delivery for statewide initiatives focused on transportation safety, mobility, transit, and public awareness. The successful candidate will have experience managing complex, multi-channel communications campaigns, coordinating cross-functional teams, and delivering measurable results for public-sector, transportation, infrastructure, or highly regulated industries. Experience with traffic safety, Vision Zero, public engagement, and North Carolina transportation programs is highly desirable. **Job Location:** Must live in North Carolina area to travel occasionally to the client office. **What You Will Do:** * Serve as the primary client contact, building strong relationships, leading meetings, managing expectations, and ensuring overall client satisfaction * Develop and lead integrated marketing, communications, and public outreach strategies aligned to program goals, target audiences, and behavior-change objectives * Manage end-to-end campaign execution across multi-channel efforts (digital, media, PR, outreach), ensuring alignment with scope, schedule, and budget * Create and oversee detailed project plans, timelines, del
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