Amazon.com Services LLC
Retail
CommunicationProgramManager,WorldwideGroceryStores(WWGS)SupportServices
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“Communication Program Manager, Worldwide Grocery Stores (WWGS) Support Services at Amazon.com Services LLC. Skills: Communication strategy, Program management, Stakeholder management, Content creation. Own creation, editing, distribution of communications. Author and curate Ops Note newsletter”
What You'll Achieve.
Drive completion rates; Drive readership; Drive operational excellence; Increase readership; Increase engagement metrics
Industry & Context.
Identify gaps; Identify redundancies; Identify inefficiencies; Propose solutions
What They're Looking For.
Must Have
3+ years program management experience, Experience using data and metrics, Experience working cross functionally, Written and verbal communication skills, Editorial judgment, Manage multiple stakeholders, Program management skills, High degree of ownership, Experience in retail communications, Bachelor’s degree, 3+ years communications experience, 2+ years retail operations experience
Nice to Have
3+ years driving end to end delivery, Communicating results to senior leadership, 3+ years driving process improvements, Stakeholder management experience, Building processes experience, Project management experience, Schedules experience, Experience with communication tools
What You'll Do.
distribution of communications
Author and curate Ops Note newsletter
Edit and refine content for accuracy
Develop consistent voice
Conduct weekly meetings with SMEs
Build cross-functional relationships
Serve as primary point of contact
Manage stakeholder review workflows
Support communication channels and tools
Improve programmatic work
Evaluate and optimize communication channels
Partner with technology teams
Maintain and govern communication channel standards
Develop and track key performance metrics
Propose scalable solutions
Anticipate high-urgency communication needs
Establish rapid-response protocols
Create and maintain communication calendar
Document standard operating procedures
How You'll Work.
Team & Collaboration
Cross-functional relationships; Operations leadership; Store leadership; Program managers; Central teams
Communication Scope
Clear communication; Accurate communication; Operationally relevant communication; Simplifying complex content; Timely messaging; High-impact messaging
Process & Methodology
Program management, Workflow optimization, Process improvement
Full Job Description
Amazon's World Wide Grocery Store (WWGS) division is seeking a Communication Program Manager to own and drive the end-to-end communications strategy across Whole Foods Market, Daily Shop, One Grocery, and new concept store formats. This role is responsible for creating, editing, and delivering clear, accurate, and operationally relevant communications — including tasks, messages, newsletters, and stakeholder engagements — to field teams and support partners. The ideal candidate is a proactive communicator who thrives in a fast-paced retail environment, can simplify complex operational content for store-level audiences, and has a passion for building scalable communication programs. You will serve as the connective tissue between Operations leadership and the field, ensuring timely, high-impact messaging that drives completion rates, readership, and operational excellence. Key job responsibilities Communications Strategy & Content Creation 1. Own the creation, editing, and distribution of communications, tasks, and messages across Whole Foods Market, Daily Shop, One Grocery, and new concept store formats. 2. Author and curate the Ops Note – Field Support Partner Newsletter, consolidating relevant content into a single, actionable resource for support partners to view, action, and support in stores. 3. Edit and refine content for accuracy, operational nuance, and simplification — ensuring all communications are written at a level appropriate for store team readership and comprehension. 4. Develop and maintain a consistent voice, tone, and formatting standard across all WWGS communications. Stakeholder Management & Engagement 1. Conduct weekly meetings with Operations Leader Subject Matter Experts (SMEs) to proactively identify communication needs, anticipate high-urgency messaging requirements, and facilitate timely delivery of critical updates. 2. Build and maintain strong cross-functional relationships with Operations, Store Leadership, Program Managers, and central
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