CommunicationOutcomesManager

ensure every client communication is clear, compliant, and designed to deliver good outcomes., building and running robust processes to monitor and test communications across our regulated products and services, ensuring alignment with PRIN 2A obligations., testing and embedding new capabilities—particularly across marketing tools and processes., take ownership for defined elements of our marketing technology, improving efficiency while raising the quality and effectiveness of our client communications., deliver the core aims of Consumer Duty by continually improving how we plan, govern, and measure communications., Supporting the department to define and document intended client outcomes for all communications in line with Consumer Duty., Implementing effective monitoring mechanisms to assess whether communications deliver good outcomes., Reviewing client facing content in a multi-discipline and cross-business environment to ensure alignment with internal policies and regulatory requirements, Developing and maintaining a communications monitoring and testing framework aligned with PRIN 2A.

10R and PRIN 2A.

8R., Establishing clear criteria for determining when communications require pre-issue testing and post-issue monitoring., Ensuring processes are documented and roles/responsibilities clearly assigned., Defining and implementing data points for post-communication monitoring., Escalating data gaps to relevant forums and develop plans to enhance MI for monitoring communications., Investigating and correcting deficiencies identified through monitoring., Reviewing and enhancing procedural documentation to reflect evolving regulatory expectations., Horizon scanning and delivering updates and training on new technologies (including oversight of our Digital Asset Management system), regulation and ways of working, Helping embed good risk management across the department.