Four Seasons
CommunicationAgent
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“Communication Agent at Four Seasons. Provide general information and support. Operate the telephone switchboard”
What You'll Achieve.
providing prompt and personalized guest assistance; ensuring exceptional customer satisfaction; adhering to Four Seasons' policies and standards; efficiently manage and direct calls, messages, and administrative tasks
What They're Looking For.
Must Have
Proficiency in written, spoken, and reading English, Basic computer skills (Word, Excel, email), High School Diploma, Experience in Reservations and/or Front Office at a high-volume call center, customer service, communication, and interpersonal skills
Nice to Have
Proficiency in written, spoken, and reading Spanish
What You'll Do.
Provide general information and support
Operate the telephone switchboard
Manage guest interactions via phone
Accept and manage wake-up calls
Handle chat messages accurately and efficiently
Respond appropriately to hotel emergencies or safety situations
Perform other tasks or projects as assigned
How You'll Work.
Communication Scope
written English; spoken English; reading English; written Spanish; spoken Spanish; reading Spanish
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo. As a Communication Agent, you will play a key role in providing prompt and personalized guest assistance, ensuring exceptional customer satisfaction while adhering to Four Seasons' policies and standards. You will efficiently manage and direct calls, messages, and administrative tasks related to guest and employee reservations. **What you will do:** Provide general information and support to all callers,
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