AppDirect
FinServ
CommissionsSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Commissions Support Specialist at AppDirect. Skills: Commissions, Excel, Analysis. Resolve Advisor commission tickets. Analyze and investigate commission issues”
What You'll Achieve.
Ensure service level agreements are met; Support accurate commission processing; Support dispute resolutions
Industry & Context.
Analytical problem-solver; Troubleshoot problems; Resolve commission-related issues
What They're Looking For.
Must Have
2 years of experience in financial analysis, sales compensation, or commission-related roles, Advanced working knowledge of Microsoft Excel, Proficiency with Google Workspace, Proficiency with Microsoft Office, Proficiency with other business software applications, Excellent time management skills, Excellent organizational skills, Attention to detail, Ability to work accurately and effectively in a high-volume environment, Ability to handle difficult or disgruntled customers professionally, Excellent verbal English communication skills, Excellent written English communication skills, Proven ability to collaborate interdepartmentally
Nice to Have
Experience with, or exposure to, the telecom industry
What You'll Do.
Resolve Advisor commission tickets
Analyze and investigate commission issues
Manage Advisor commission ticket queue
Ensure service level agreements are met
Research and resolve commission issues
Communicate investigation findings to Advisors
Explain resolutions to Advisors
Monitor customer satisfaction
Escalate issues as needed
Support accurate commission processing
Support dispute resolutions
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Collaborate with Providers
Communication Scope
Explain complex findings clearly; Verbal communication; Written communication
Full Job Description
About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You You're an analytical problem-solver with over two years of experience in channel commissions or sales support, ideally within the telecom industry, who thrives managing relationships between multiple stakeholders. You're a highly motivated lifelong learner who combines technical proficiency in Excel and data analysis with big-picture thinking to resolve commission-related issues efficiently. Your strong communication skills enable you to explain complex findings clearly to advisors while maintaining high customer satisfaction. You're driven by personal growth opportunities in a dynamic, fast-paced environment. What you'll do and how you'll have an impact Resolve Advisor commission tickets through detailed analysis and investigation Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met Leverage multiple systems and data sources to research and resolve commission-related issues Communicate with Advisors via email or phone to explain investigation findings and resolutions Monitor customer satisfaction and escalate issues as needed Collaborate with internal teams and Providers to support accurate commission processing and dispute resolutions. Perform other duties as assigned by management What we're looking for Minimum of 2 years of experience in financial analysis, sales compensation, or commission-related roles Experience with, or exposure to, the telecom industry is preferred Advanced working knowledge of Microsoft Excel (VLOOKUPs, pivot tables, macros, advanced formulas) Proficiency with Google Workspace (G
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