AppDirect
CommissionsSupportSpecialist
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optimal for Entry candidates.
“Commissions Support Specialist at AppDirect. Skills: Channel commissions, Sales support, Commission ticket resolution, Data analysis, Microsoft Excel. Resolve Advisor commission tickets through detailed analysis and investigation. Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met”
What You'll Achieve.
Ensure service level agreements (SLAs) are met; Exceed goals
Industry & Context.
Analytical problem-solver; Troubleshoot problems; Resolve commission-related issues efficiently
What They're Looking For.
Must Have
Minimum of 2 years of experience in financial analysis, sales compensation, or commission-related roles, Ability to work accurately and effectively in a high-volume environment with minimal supervision, Ability to handle difficult or disgruntled customers professionally, Excellent verbal and written English communication skills with proven ability to collaborate interdepartmentally
Nice to Have
Experience with, or exposure to, the telecom industry is preferred
What You'll Do.
Resolve Advisor commission tickets through detailed analysis and investigation
Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met
Leverage multiple systems and data sources to research and resolve commission-related issues
Communicate with Advisors via email or phone to explain investigation findings and resolutions
Monitor customer satisfaction and escalate issues as needed
Collaborate with internal teams and Providers to support accurate commission processing and dispute resolutions
Perform other duties as assigned by management
How You'll Work.
Team & Collaboration
Collaborate with internal teams and Providers; Excellent verbal and written English communication skills with proven ability to collaborate interdepartmentally
Communication Scope
Explain complex findings clearly to advisors; Excellent verbal and written English communication skills
Full Job Description
About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You You're an analytical problem-solver with over two years of experience in channel commissions or sales support, ideally within the telecom industry, who thrives managing relationships between multiple stakeholders. You're a highly motivated lifelong learner who combines technical proficiency in Excel and data analysis with big-picture thinking to resolve commission-related issues efficiently. Your strong communication skills enable you to explain complex findings clearly to advisors while maintaining high customer satisfaction. You're driven by personal growth opportunities in a dynamic, fast-paced environment. What you'll do and how you'll have an impact Resolve Advisor commission tickets through detailed analysis and investigation Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met Leverage multiple systems and data sources to research and resolve commission-related issues Communicate with Advisors via email or phone to explain investigation findings and resolutions Monitor customer satisfaction and escalate issues as needed Collaborate with internal teams and Providers to support accurate commission processing and dispute resolutions. Perform other duties as assigned by management What we're looking for Minimum of 2 years of experience in financial analysis, sales compensation, or commission-related roles Experience with, or exposure to, the telecom industry is preferred Advanced working knowledge of Microsoft Excel (VLOOKUPs, pivot tables, macros, advanced formulas) Proficiency with Google Workspace (G
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