Salesforce
SaaS
COMMISSION-CustomerSuccessManager,Associate-Informatica
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“COMMISSION - Customer Success Manager, Associate-Informatica at Salesforce. Skills: Customer Success, Informatica Products, Account Management. Serve as a trusted advisor and primary post-sale partner. Manage a global book of business”
What You'll Achieve.
drive adoption; maximize value; ensure long-term success; aligned to Informatica product adoption milestones; measurable business outcomes; consistently demonstrating and quantifying business value
Industry & Context.
Flexibility to work in rotational or extended shifts to support customers across Americas, EMEA, and APAC time zones as needed, Candidates must be flexible to work in rotational shifts to support a worldwide customer base spanning Americas, EMEA, and APAC time zones, Shift schedules will be communicated in advance and may include early morning or late evening hours
What They're Looking For.
Must Have
5–7 years of experience in Customer Success, Account Management, or a related post-sale role, Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar), Solid understanding of data integration, data governance, and enterprise data architecture concepts, Proven ability to manage executive-level relationships with global enterprise accounts across diverse cultures and geographies, Excellent communication skills in English — clear, confident, and effective across written and verbal formats with international stakeholders, EBR facilitation, success planning, and stakeholder management skills, Comfortable working in a fast-paced, global environment with rotational shift requirements to accommodate customers in different time zones (Americas, EMEA, APAC)
Nice to Have
preferably in the enterprise SaaS or data management space, Salesforce CRM or Salesforce platform certifications is a plus, Experience working with global enterprise customers across sectors like BFSI, manufacturing, retail, or IT/ITeS is highly valued
What You'll Do.
Serve as a trusted advisor and primary post-sale partner
Manage a global book of business
Partner with enterprise customers
and ensure long-term success
Combine deep knowledge of Informatica products
Deliver tailored success strategies
Build and sustain trusted
strategic relationships
Design and execute customized Customer Success Plans
Lead regular success reviews
Proactively identify adoption risks
Collaborate cross-functionally with Sales
Act as the voice of the customer
Channel feedback to Product and Partnership teams
Drive renewal readiness by demonstrating business value
Work in rotational or extended shifts
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team; Channel feedback to Product and Partnership teams; Collaborate with global CSM teams; Contribute to the worldwide CSM community of practice
Communication Scope
Excellent communication skills in English — clear, confident, and effective across written and verbal formats with international stakeholders
Process & Methodology
success planning
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Customer Success Manager, Associate — Bangalore, India (Informatica Products) As a Customer Success Manager (CSM) Associate at Salesforce, you will serve as a trusted advisor and primary post-sale partner for a portfolio of customers leveraging Informatica-powered data management and integration solutions. Based in Bangalore, you will manage a global book of business, partnering with enterprise customers across multiple geographies and time zones to drive adoption, maximize value, and ensure long-term success on the Salesforce platform. You will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), Salesforce platform expertise, and the ability to navigate diverse cultural and business environments to deliver tailored success strategies that align with each customer's unique goals. What you'll do: Build and sustain trusted, strategic relationships with key customer stakeholders — from business users to C-suite executives — across global enterprise accounts Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and measurable business outcomes Lea
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