Salesforce
SaaS
COMMISSIONCustomerSuccessManager,AssociateInformatica
“COMMISSION - Customer Success Manager, Associate-Informatica at Salesforce. Skills: Customer Success, Informatica Products, Account Management. Serve as a trusted advisor and primary post-sale partner. Manage a global book of business”
What You'll Achieve.
drive adoption; maximize value; ensure long-term success; aligned to Informatica product adoption milestones; measurable business outcomes; consistently demonstrating and quantifying business value
Industry & Context.
Flexibility to work in rotational or extended shifts to support customers across Americas, EMEA, and APAC time zones as needed, Candidates must be flexible to work in rotational shifts to support a worldwide customer base spanning Americas, EMEA, and APAC time zones, Shift schedules will be communicated in advance and may include early morning or late evening hours
What They're Looking For.
Must Have
5–7 years of experience in Customer Success, Account Management, or a related post-sale role, Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar), Solid understanding of data integration, data governance, and enterprise data architecture concepts, Proven ability to manage executive-level relationships with global enterprise accounts across diverse cultures and geographies, Excellent communication skills in English — clear, confident, and effective across written and verbal formats with international stakeholders, EBR facilitation, success planning, and stakeholder management skills, Comfortable working in a fast-paced, global environment with rotational shift requirements to accommodate customers in different time zones (Americas, EMEA, APAC)
Nice to Have
preferably in the enterprise SaaS or data management space, Salesforce CRM or Salesforce platform certifications is a plus, Experience working with global enterprise customers across sectors like BFSI, manufacturing, retail, or IT/ITeS is highly valued
What You'll Do.
Serve as a trusted advisor and primary post-sale partner
Manage a global book of business
Partner with enterprise customers
and ensure long-term success
Combine deep knowledge of Informatica products
Deliver tailored success strategies
Build and sustain trusted
strategic relationships
Design and execute customized Customer Success Plans
Lead regular success reviews
Proactively identify adoption risks
Collaborate cross-functionally with Sales
Act as the voice of the customer
Channel feedback to Product and Partnership teams
Drive renewal readiness by demonstrating business value
Work in rotational or extended shifts
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team; Channel feedback to Product and Partnership teams; Collaborate with global CSM teams; Contribute to the worldwide CSM community of practice
Communication Scope
Excellent communication skills in English — clear, confident, and effective across written and verbal formats with international stakeholders
Process & Methodology
success planning
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