Radisson Hotel Group
Hospitality
CommercialSystemsSpecialist
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“Commercial Systems Specialist at Radisson Hotel Group. Skills: revenue management strategy, Direct and Indirect revenue maximization, Central Reservation System, GDS systems, OTA connections. Support the revenue management, sales, and distribution team to execute the commercial and revenue management strategy to maximize Direct and Indirect revenue potential. Accurately loading and maintaining hotel policies and rates in the Radisson Hotel Group’s Central Reservation System, in the GDS systems, ”
What You'll Achieve.
Maximize Direct and Indirect revenue potential; Drive Total Profitable Revenue; Maintain operational efficiency; Ensure system accuracy; Ensure consistency and compliance
Industry & Context.
Problem-Solving: Identifying issues, analyzing situations, and proposing solutions
What They're Looking For.
Must Have
Bachelor's degree from accredited university – Hospitality, E-commerce, Marketing, Business Administration, or related major, At least one year business experience in an international environment with a focus on hospitality, revenue management, account management and e-commerce, Fluent English both written and spoken
Nice to Have
Experience gained in an OTA, Wholesaler or Hospitality group and previous revenue ownership an advantage, another language is a plus, additional language skills are welcome
What You'll Do.
Support the revenue management
and distribution team to execute the commercial and revenue management strategy to maximize Direct and Indirect revenue potential
Accurately loading and maintaining hotel policies and rates in the Radisson Hotel Group’s Central Reservation System
Supporting and optimizing OTA & leisure partners' activities (connectivity support
implementation process
monitoring system performance
promotional activities
Onboarding of new hotels
advising and providing training on system usage company standards and ensures system accuracy
Resolving incidents through a ticketing platform
and policies in line with Radisson Hotel Group policies and contracts within the Central Reservation System
Providing advice and training to hotels on system configuration
defining connectivity options
rate loading guidelines
Develop and maintain new/current system (CRS
Channels) processes and create detailed SOPs and FAQs to ensure consistency and compliance
Update these documents to reflect current practices and improvements
How You'll Work.
Team & Collaboration
Work directly with hotels, area, and corporate support office teams; Collaborating effectively and supporting team goals
Communication Scope
Fluent English both written and spoken; Clear verbal and written interaction
Full Job Description
The Commercial Systems Specialist will support the revenue management, sales, and distribution team to execute the commercial andrevenue management strategy to maximize Direct and Indirect revenue potential. He/she will report to the Supervisor/Manager/Director of Commercial Systems. He/she will be responsible for accurately loading and maintaining hotel policies and rates in the Radisson Hotel Group’s Central Reservation System, in the GDS systems, and OTA connections. This includes (but is not limited to) supporting and optimizing OTA & leisure partners' activities (connectivity support, implementation process, documentation, troubleshooting, monitoring system performance, rate parity, reporting, promotional activities, etc.). In addition, the Commercial Systems Specialist supports the onboarding of new hotels, advising and providing training on systemusage company standards and ensures system accuracy. They will work directly with hotels, area, and corporate support office teams to drive Total Profitable Revenue. Roles/Responsibilities: 1. Business Support and System Maintenance: Support revenue, sales, and hotel teams by resolving incidents through aticketing platform. Ensure accurate business decision implementation, addressing issues promptly to maintain operational efficiency.Responsible for managing rates, room types, and policies in line with Radisson Hotel Group policies and contracts within the CentralReservation System, GDS systems, and OTA connections. This includes providing advice and training to hotels on systemconfiguration, defining connectivity options, rate loading guidelines, audits, data spreadsheets, and FAQs. 2. Process and System Optimization: Develop and maintain new/current system (CRS, Channels) processes and create detailed SOPs and FAQs to ensure consistency and compliance. Update these documents to reflect current practices and improvements. D.Competencies & skills requirements Professional skills: * Knowledge of key hotel systems, suc
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