Haleon

CommercialSitePartner

$140–210k ~AI est. Poland FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Commercial Site Partner at Haleon. Skills: Digital workplace services, Technology support, Cyber security compliance. Act as accountable owner for technology service delivery. Partner with D&T and vendors”

Industry & Context.

Problems you'll solve

Incident management; Problem resolution

What They're Looking For.

Must Have

2-4+ years IT support experience, Hands-on Microsoft productivity tools, Hands-on collaboration platforms, Hands-on video conferencing platforms, Basic networking concepts, Experience with ITSM tools, Experience with ServiceNow, Awareness of basic cyber security principles, Awareness of basic cyber security practices

Nice to Have

Experience supporting AV technology, Experience supporting meeting room technology, Experience supporting hybrid working environments, Experience supporting Cyber Security function, Experience supporting Information Security function, Relevant Networking certifications, Relevant Security certifications, Relevant Microsoft technologies certifications, Relevant ITIL certifications, Experience in a regulated environment

What You'll Do.

Act as accountable owner for technology service delivery

Partner with D&T and vendors

Support routine checks

Support asset lifecycle

Support inventory compliance

Support delivery of planned changes

Coordinate on-site support

Enable migration of local solutions

Oversee service levels

Oversee incident resolution performance

Act as escalation point for incidents

Ensure timely resolution

Represent site on incident calls

Communicate business impact

Identify recurring issues

Drive permanent fixes

Contribute to post-incident reviews

Contribute to continuous service improvement

Build relationships with leadership

Build relationships with end users

Collaborate with Service Management

Collaborate with D&T leadership

Maintain partnerships with D&T teams

Maintain partnerships with vendors

Act as local champion for D&T initiatives

Support adoption and engagement

Deliver practical training sessions

Promote knowledge usage

Promote compliance with tools

Promote compliance with processes

Provide hands-on on-site support

Support meeting rooms

Support hybrid technology

Support shared spaces

Assist with onboarding

Assist with offboarding

Assist with local technology processes

Act as on-site contact for security queries

Act as on-site contact for minor incidents

Ensure endpoint security

Ensure access controls

Ensure local compliance requirements

Detect security risks

Escalate security risks

Promote secure ways of working

Support rollout of security initiatives

How You'll Work.

Team & Collaboration

Site leadership; D&T teams; Third-party providers; Commercial leadership; End users; Service Management; D&T leadership; Central teams

Full Job Description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. **Role Overview** The D&T Commercial Site Partner is accountable for the delivery and support of site‑based digital workplace services across commercial sites within our Operating Units. The role provides primarily hands‑on, in‑person technology support, ensuring employees can work effectively with digital workplace tools, day‑to‑day technical issues are resolved, and cyber security practices are correctly applied on site, working in partnership with central D&T functions and third‑party providers. The role acts as the single point of accountability for site technology support and as a trusted local point of contact between site leadership and D&T teams, ensuring that site needs, operational priorities and impacts are clearly understood, represented and effectively supported. If you’re looking to play a hands‑on role at the intersection of technology and business operations, making a visible impact at site level, we encourage you to apply! **Key Responsibilities** **Operational Excellence and Service Accountability** * Act as the accountable owner for day‑to‑day technology service delivery at sit

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