Haleon
CommercialSitePartner
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Commercial Site Partner at Haleon. Skills: Digital workplace services, Technology support, Cyber security compliance. Act as accountable owner for technology service delivery. Partner with D&T and vendors”
Industry & Context.
Incident management; Problem resolution
What They're Looking For.
Must Have
2-4+ years IT support experience, Hands-on Microsoft productivity tools, Hands-on collaboration platforms, Hands-on video conferencing platforms, Basic networking concepts, Experience with ITSM tools, Experience with ServiceNow, Awareness of basic cyber security principles, Awareness of basic cyber security practices
Nice to Have
Experience supporting AV technology, Experience supporting meeting room technology, Experience supporting hybrid working environments, Experience supporting Cyber Security function, Experience supporting Information Security function, Relevant Networking certifications, Relevant Security certifications, Relevant Microsoft technologies certifications, Relevant ITIL certifications, Experience in a regulated environment
What You'll Do.
Act as accountable owner for technology service delivery
Partner with D&T and vendors
Support routine checks
Support asset lifecycle
Support inventory compliance
Support delivery of planned changes
Coordinate on-site support
Enable migration of local solutions
Oversee service levels
Oversee incident resolution performance
Act as escalation point for incidents
Ensure timely resolution
Represent site on incident calls
Communicate business impact
Identify recurring issues
Drive permanent fixes
Contribute to post-incident reviews
Contribute to continuous service improvement
Build relationships with leadership
Build relationships with end users
Collaborate with Service Management
Collaborate with D&T leadership
Maintain partnerships with D&T teams
Maintain partnerships with vendors
Act as local champion for D&T initiatives
Support adoption and engagement
Deliver practical training sessions
Promote knowledge usage
Promote compliance with tools
Promote compliance with processes
Provide hands-on on-site support
Support meeting rooms
Support hybrid technology
Support shared spaces
Assist with onboarding
Assist with offboarding
Assist with local technology processes
Act as on-site contact for security queries
Act as on-site contact for minor incidents
Ensure endpoint security
Ensure access controls
Ensure local compliance requirements
Detect security risks
Escalate security risks
Promote secure ways of working
Support rollout of security initiatives
How You'll Work.
Team & Collaboration
Site leadership; D&T teams; Third-party providers; Commercial leadership; End users; Service Management; D&T leadership; Central teams
Full Job Description
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. **Role Overview** The D&T Commercial Site Partner is accountable for the delivery and support of site‑based digital workplace services across commercial sites within our Operating Units. The role provides primarily hands‑on, in‑person technology support, ensuring employees can work effectively with digital workplace tools, day‑to‑day technical issues are resolved, and cyber security practices are correctly applied on site, working in partnership with central D&T functions and third‑party providers. The role acts as the single point of accountability for site technology support and as a trusted local point of contact between site leadership and D&T teams, ensuring that site needs, operational priorities and impacts are clearly understood, represented and effectively supported. If you’re looking to play a hands‑on role at the intersection of technology and business operations, making a visible impact at site level, we encourage you to apply! **Key Responsibilities** **Operational Excellence and Service Accountability** * Act as the accountable owner for day‑to‑day technology service delivery at sit
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