Cox Automotive
Vehicle Operations
CommercialServicesSpecialistII
“Champion post-sale activities related to in-lane, online and private sales nationally., Serve as the main liaison for internal and assigned external clients, auction Account Administrators, and other ”
Industry & Context.
Candidates must reside within driving distance of one of our Manheim locations., Ability to sit or stand for prolonged periods of time., Ability to perform repetitive data entry tasks with manual dexterity., Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
What You'll Do.
Champion post-sale activities related to in-lane
online and private sales nationally.
Serve as the main liaison for internal and assigned external clients
auction Account Administrators
and other stakeholders.
Oversee account relationships through shared email accounts
Demonstrate proficiency in understanding and applying Standard Operating Procedures (SOPs) within the account knowledge base for assigned low touch
less complex client accounts.
Ensure efficient resolution of client needs and provide quality client service utilizing an inbound phone queue.
Collaborate and communicate with various internal and external clients to effectively facilitate resolution of cases with incomplete work
posting discrepancies
payment reversals or on cases that involve a high-risk client.
Identify and escalate more complex issues to Sr. Client Services Specialist and COAST/IBM/DSQWAT teams.
Partner with the Client Services Specialist to provide responsive client support for escalated DealShield/title transactions.
Ensure quality service and issue resolution while efficiently cross-referencing tools to research sale transaction and title location records.
Maintain proactive communication by following up regularly with clients
and administrators on each case or outstanding issue.
Efficiently manage transaction processing by generating
and transmitting sale information for low touch clients operating nationwide.
Oversee Private Store transactions
monitor online notifications
and ensure comprehensive documentation for all transactions.
Conduct comprehensive audits across 74+ auction locations and the Posting and Procurement department to guarantee fee accuracy on nationwide sold transaction records for assigned client accounts.
Calculate and post promotional expenses for both buyer and seller sides and submit payment requests.
Effectively override Oracle holds for approved payment requests
ensuring adherence to internal control audit standards.
Ensure meticulous documentation and reporting by establishing and maintaining essential documents for electronic vehicle jackets and sale files.
Document audit discrepancies to identify performance and system issue trends.
Create and maintain Standard Operating Procedures (SOPs) and other necessary documents for daily tasks and operations.
Ensure that appropriate records
required reports and related administrative functions are accurate and up to date.
balance and finalize all required client and internal post-sale reports using the necessary reporting tools and systems.
Represent Dealer Sales online activity for the Private Store sales.
Educate and influence Private Store clients on Online Vehicle Exchange
Manheim.com and on other Manheim services & products.
Submit Service Station tickets to resolve transaction
reporting issues or inquiries.
Perform related duties as assigned by the supervisor.
Ability to perform repetitive data entry tasks with manual dexterity.
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