CommercialServicesSpecialist

**Company** Cox Automotive - USA **Job Family Group** Vehicle Operations **Job Profile** Commercial Services Specialist I **Management Level** Individual Contributor **Flexible Work Option** No remote option; must work at a specified Cox location **Travel %** No **Work Shift** Day **Compensation** Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. **Job Description** This role serves as a key point of contact for resolution of client issues, in collaboration with the national sales team, auction representatives, and stakeholders for clients in the assigned market center, auction or on CAIs digital platforms. **Responsibilities:** * Responsible for managing the redemption office and promptly escalating high-level issues to management when local solutions are not feasible. * Responsible for efficiently coordinating redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation, all while delivering exceptional customer service and resolving issues with professionalism. * Receiving and processing payments, including money orders and cashier’s checks * The ability to operate jump boxes and tire air compression pumps * Capability to perform effectively in various weather conditions, both indoors and outdoors. * Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections. * Demonstrates effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars. * Demonstrates professionalism and sincere appreciation for the business relationships that have been estab