Svitzer

CommercialProcessSpecialist

₹12–18L ~AI est. Mumbai, India FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Commercial Process Specialist at Svitzer. Skills: Commercial operations, Process management, Continuous improvement. Update main commercial system. Maintain database accuracy”

What They're Looking For.

Must Have

Fluency in oral and written English, Master's degree in business administration, Experience in process-oriented roles, Experience working with business systems, High level of accuracy in data maintenance, Proficient user in Word, Proficient user in Excel, Proficient user in PowerPoint

Nice to Have

Commercial background, Customer service background, Experience leading projects, Experience driving change management

What You'll Do.

Update main commercial system

Maintain database accuracy

Maintain data quality

Maintain data integrity

Liaise with global colleagues

Handle daily invoicing

Support commercial operations processes

Handle system enquiries

Escalate system issues

Partner with system consultants

Partner with internal stakeholders

Resolve system matters

Evaluate Order to Cash process

Identify process improvements

Support process implementations

Support system implementations

Provide standard reports

Coordinate finance Global Business Services

Guide finance Global Business Services

Drive continuous improvement actions

Perform daily execution tasks efficiently

Take care of system queries

Support improvement initiatives

Lead improvement initiatives

Support change activities

Lead change activities

How You'll Work.

Team & Collaboration

Cross-functional collaboration; International stakeholders; Global commercial organization; Regional teams; Local team in Mumbai; Global Business Services colleagues

Communication Scope

Clear communication; Presentation skills

Process & Methodology

Project management, Change management

Full Job Description

**Commercial Process Specialist** **Location: Mumbai** Svitzer offers an exciting career opportunity in Mumbai as part of a global and collaborative team, with exposure to international stakeholders, strong on-the-job learning, and ongoing professional development. As a Commercial Process Specialist in the Commercial Excellence & Growth team, you will build valuable expertise in commercial operations, processes, and systems while contributing to work that supports our business across regions. **About Svitzer** Svitzer is a leading global towage operator with 4,000+ colleagues and a fleet of 446 tugboats across 35+ countries, organised into four regions: Australia, AMEA, Europe, and Americas (South America). We provide sustainable marine services that make ports and terminals safer, more efficient, and more climate friendly. Our strategic priorities are reflected in our innovation efforts, such as the Svitzer Transverse Tug: [https://www.youtube.com/watch?v=IPdhKsJu3fk](https://www.youtube.com/watch?v=IPdhKsJu3fk) (1 min 55 sec video). **More about the role** In this role, you will help support and strengthen Svitzer’s leading position in the towage industry. Based in Mumbai, you will report to the Commercial BPO and join a close-knit team of five, including your manager. From Mumbai, the team supports the Global Commercial organisation, with headquarters in Copenhagen, Denmark, and collaborates with colleagues across regions. You will join an ambitious and international organisation with a collaborative and relatively flat structure, where your ideas and initiative are valued. This is a strong opportunity for someone who enjoys ownership, continuous improvement, and working in a role that combines operational excellence with cross-functional collaboration. Together with your local team in Mumbai, you will help drive customer centricity globally by supporting regional and local teams. Commercial Process Specialists play an important role in administrative and operati

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