Svitzer
CommercialProcessSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Commercial Process Specialist at Svitzer. Skills: Commercial operations, Process management, Continuous improvement. Update main commercial system. Maintain database accuracy”
What They're Looking For.
Must Have
Fluency in oral and written English, Master's degree in business administration, Experience in process-oriented roles, Experience working with business systems, High level of accuracy in data maintenance, Proficient user in Word, Proficient user in Excel, Proficient user in PowerPoint
Nice to Have
Commercial background, Customer service background, Experience leading projects, Experience driving change management
What You'll Do.
Update main commercial system
Maintain database accuracy
Maintain data quality
Maintain data integrity
Liaise with global colleagues
Handle daily invoicing
Support commercial operations processes
Handle system enquiries
Escalate system issues
Partner with system consultants
Partner with internal stakeholders
Resolve system matters
Evaluate Order to Cash process
Identify process improvements
Support process implementations
Support system implementations
Provide standard reports
Coordinate finance Global Business Services
Guide finance Global Business Services
Drive continuous improvement actions
Perform daily execution tasks efficiently
Take care of system queries
Support improvement initiatives
Lead improvement initiatives
Support change activities
Lead change activities
How You'll Work.
Team & Collaboration
Cross-functional collaboration; International stakeholders; Global commercial organization; Regional teams; Local team in Mumbai; Global Business Services colleagues
Communication Scope
Clear communication; Presentation skills
Process & Methodology
Project management, Change management
Full Job Description
**Commercial Process Specialist** **Location: Mumbai** Svitzer offers an exciting career opportunity in Mumbai as part of a global and collaborative team, with exposure to international stakeholders, strong on-the-job learning, and ongoing professional development. As a Commercial Process Specialist in the Commercial Excellence & Growth team, you will build valuable expertise in commercial operations, processes, and systems while contributing to work that supports our business across regions. **About Svitzer** Svitzer is a leading global towage operator with 4,000+ colleagues and a fleet of 446 tugboats across 35+ countries, organised into four regions: Australia, AMEA, Europe, and Americas (South America). We provide sustainable marine services that make ports and terminals safer, more efficient, and more climate friendly. Our strategic priorities are reflected in our innovation efforts, such as the Svitzer Transverse Tug: [https://www.youtube.com/watch?v=IPdhKsJu3fk](https://www.youtube.com/watch?v=IPdhKsJu3fk) (1 min 55 sec video). **More about the role** In this role, you will help support and strengthen Svitzer’s leading position in the towage industry. Based in Mumbai, you will report to the Commercial BPO and join a close-knit team of five, including your manager. From Mumbai, the team supports the Global Commercial organisation, with headquarters in Copenhagen, Denmark, and collaborates with colleagues across regions. You will join an ambitious and international organisation with a collaborative and relatively flat structure, where your ideas and initiative are valued. This is a strong opportunity for someone who enjoys ownership, continuous improvement, and working in a role that combines operational excellence with cross-functional collaboration. Together with your local team in Mumbai, you will help drive customer centricity globally by supporting regional and local teams. Commercial Process Specialists play an important role in administrative and operati
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