Cna
Insurance
CommercialGeneralLiabilityClaimsRepresentative
“Commercial General Liability Claims Representative at Cna. Skills: Claim handling, Customer service, Regulatory compliance. Manage claims inventory. Verify policy coverage”
What You'll Achieve.
Meeting quality standards; Meeting timeliness standards; Meeting customer service standards; Achieving quality and cycle time standards; Achieving quality and cycle time targets; Delivering high quality service
Industry & Context.
Solve basic problems; Make sound business decisions; Analytical mindset; Critical thinking skills
What They're Looking For.
Must Have
High school Diploma required, Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Nice to Have
Associates or Bachelor's Degree preferred, Prior claim handling, or business experience in the insurance industry and/or customer service is preferred
What You'll Do.
Manage claims inventory
Verify policy coverage
Gather claim information
Maintain file documentation
Authorize disbursements
Interact professionally with insureds
Achieve quality standards
Provide timely updates
Establish adequate reserves
Interpret policy language
Estimate claim valuation
Conduct investigations
Take recorded statements
Collaborate with partners
Negotiate settlements
Identify subrogation opportunities
Address salvage opportunities
Identify fraud occurrences
How You'll Work.
Team & Collaboration
Develop collaborative business relationships with internal and external work partners; Effectively collaborate with necessary resources to facilitate best claim outcomes
Communication Scope
Good verbal and written communication skills; Ability to demonstrate empathy
Applying for this Commercial General Liability Claims Representative role?
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