CodeRabbit
Sales
CommercialFieldEngineer–Post-sales
Neural analysis suggests this role is
optimal for Mid candidates.
“Commercial Field Engineer – Post-sales at CodeRabbit. Skills: technical advisor, onboarding, implementation, customer success, technical enablement. Serve as a technical advisor and champion for CodeRabbit customers in the Commercial tier throughout their post-sales journey. Partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit”
What You'll Achieve.
ensure customers realize the full value of CodeRabbit; drive customer adoption, technical health, and long-term success; improve the product experience; improve repeatability and scalability across onboarding and customer enablement workflows
Industry & Context.
troubleshoot customer issues; debugging technical issues; technical escalation point for complex implementation and adoption challenges
What They're Looking For.
Must Have
2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering, Experience onboarding or supporting SaaS, developer tooling, or infrastructure products, technical knowledge of software development workflows and modern engineering tools, Comfortable troubleshooting APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems, Familiarity with cloud platforms such as AWS, GCP, or Azure, Comfortable working from the command line and debugging technical issues, Excellent communication and interpersonal skills with the ability to explain complex concepts clearly, organizational skills and ability to manage multiple customer engagements simultaneously, sense of ownership, curiosity, and bias toward action, Passion for helping engineering teams improve developer productivity and software quality
Nice to Have
Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms, Experience with Kubernetes, Terraform, or cloud-native infrastructure, Experience working in high-growth startup environments
What You'll Do.
Serve as a technical advisor and champion for CodeRabbit customers in the Commercial tier throughout their post-sales journey
Partnering with Customer Success
Engineering and Support teams to ensure customers realize the full value of CodeRabbit
Lead onboarding and implementation engagements for commercial and mid-market customers
Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments
Deliver customer trainings
and technical enablement programs
Conduct configuration and integration reviews to ensure customers are following best practices and maximizing platform value
Troubleshoot customer issues and partner with Support
and Engineering teams to drive timely resolutions
Serve as a technical escalation point for complex implementation and adoption challenges
Partner with Customer Success Managers to drive customer adoption
and long-term success
Build trusted relationships with developers
Gather customer feedback and collaborate cross-functionally with Product and Engineering teams to improve the product experience
Contribute to internal documentation
troubleshooting guides
Stay current on emerging trends in AI-powered development tools
developer productivity
Help improve repeatability and scalability across onboarding and customer enablement workflows
How You'll Work.
Team & Collaboration
Partnering with Customer Success, Product, Engineering and Support teams; partner with Support, Product, and Engineering teams to drive timely resolutions; Partner with Customer Success Managers; collaborate cross-functionally with Product and Engineering teams
Communication Scope
Excellent communication and interpersonal skills with the ability to explain complex concepts clearly
Process & Methodology
manage multiple customer engagements simultaneously
Full Job Description
ABOUT CODERABBIT CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality. ROLE OVERVIEW The Commercial Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Commercial tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit. This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful. WHAT YOU WILL DO: - Lead onboarding and implementation engagements for commercial and mid-market customers - Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments - Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs - Conduct configuration and integration reviews to ensure customers are following best practices and maximizing platform value - Troubleshoot customer issues and partner with Support, Product, and Engineering teams to drive timely resolutions - Serve as a technical escalation point for complex implementation and adoption challenges - Partner with Customer Success Managers to drive customer adoption, technical health, and long-term success - Build trusted relationships with developers, eng
Applying for this Commercial Field Engineer – Post-sales role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about CodeRabbit?
Real rants from real employees. Read before you apply.