JazzWorld
Telecommunications
CommercialExperienceExecutive
“Commercial Experience Executive at JazzWorld. Skills: Selling skills, Problem-solving, Customer service. Welcome walk-ins. Guide walk-ins”
What You'll Achieve.
Achieve assigned KPIs
Industry & Context.
Problem-solving skills; Analyze complex problems; Understand complex problems; Recommend solutions to complex problems
What They're Looking For.
Must Have
Excellent Selling skills, Problem-solving skills, Good presentation skills, Good communication skills, Analyze complex problems, Understand complex problems, Recommend solutions to complex problems
What You'll Do.
Develop CRM understanding
Handle customer queries
Improve customer experience
Provide exceptional services
Maintain product upsell
Initiate customer experience improvements
Ensure minimum wait time
Ensure minimum service time
Develop self-effacement
Take ownership of complaints
Ensure timely complaint resolution
Manage customer retention
Manage customer churn
Coordinate with stakeholders
Follow up with stakeholders
Achieve monthly adherence KPIs
Achieve monthly service KPIs
Achieve monthly sales KPIs
Remain updated on policies
Remain updated on procedures
Remain updated on promotions
Remain updated on products
Remain updated on value-added services
How You'll Work.
Team & Collaboration
Coordinate with stakeholders
Communication Scope
Presentation skills; Communication skills
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