Icf
Energy Efficiency
CommercialEnergyCustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Commercial Energy Customer Service Representative at Icf. Skills: Customer service, Application processing, Data entry, Attention to detail. Prompt and accurate processing of energy efficiency applications. Providing overall customer service in a specialized and technical environment”
What You'll Achieve.
Meets established daily performance goals
Industry & Context.
Ability to define problems, collect data, establish facts and draw conclusions; Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions; Analytical, problem-solving and decision making capabilities
Able to sit for prolonged periods of time, Work limited overtime as necessary
What They're Looking For.
Must Have
High school diploma or equivalent required., Basic computer skills including proficiency with MS Word, Excel and other programs within the MS Office Suite, Desire and ability to quickly learn about the energy business
Nice to Have
Previous business processing or back office experience strongly preferred., Ability to accurately process applications within a highly repetitive processing environment., Previous sales or customer service experience preferred., Computer skills to include data entry with a high degree of accuracy and speed, and database navigation preferred.
What You'll Do.
Prompt and accurate processing of energy efficiency applications
Providing overall customer service in a specialized and technical environment
Detailed reviews of energy incentive applications for eligibility
Finalization of energy applications and resultant payments
Inbound and outbound support for applicants and program participants via phone and online chat
Back office processing support for utility clients and their customers
Focus on incoming and repetitive data
Maintaining careful attention to detail
How You'll Work.
Team & Collaboration
Working with team members; Ability to work with program participants ranging from homeowners to contractors; Ability to work with others; Team player
Communication Scope
Communication skills, both written and oral
Full Job Description
As an **Energy Efficiency Customer Service Representative** in ICF’s Operations Center, our successful team members perform in a variety of exciting areas geared to deliver an exceptional customer experience within ICF’s commercial energy business. Our dedicated energy team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency applications, and providing overall customer service in a specialized and technical environment. Our work includes detailed reviews of energy incentive applications for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and online chat, and other types of back office processing support for our utility clients and their customers. The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail. ICF provides best in class customer and client support through our specialized energy efficiency team by leveraging state of the art call center technology, online web chat, and efficient business processes within a paperless environment. Our team members are highly trained, customer-oriented professionals who are eager to continue learning and building their expertise within the unique area of energy efficiency customer support. **Basic Qualifications:** * High school diploma or equivalent required. * Basic computer skills including proficiency with MS Word, Excel and other programs within the MS Office Suite * Desire and ability to quickly learn about the energy business **Preferred Skills/Experience:** * Previous business processing or back office experience strongly preferred. * Ability to accurately process applications within a highly repetitive processing environment. * Previous sales or customer service experience preferred. * Computer skills to include data entry with a high degree of accuracy and speed, and databas
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