Fleek

fashion

CommercialDirector

London, United Kingdom FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Commercial Director at Fleek. Skills: Commercial Director, Sales leadership, Revenue generation, Customer acquisition, Customer retention, Marketplace strategy, AI integration in sales. Lead the commercial team (~8 people across new business and account management functions). Build the new business growth engine: create repeatable sales motions to drive top-of-funnel growth for high-value customers”

What You'll Achieve.

Drive top-of-funnel growth for high-value customers; Achieve 3x higher retention than other segments; Scale commercial operations without proportionally scaling headcount; Ensure commercial growth scales in line with supply, unit economics, and operational realities

Industry & Context.

fashion
Problems you'll solve

Solve problems in real time

Eligibility Requirements

Unable to sponsor visas for this role

What They're Looking For.

Must Have

Commercial management experience leading sales, account management, or revenue teams in a very high-growth environment, Marketplace experience (B2B or B2C), ideally from a fast-paced, metrics-driven environment, Expertise using data and metrics to support all key functional decisions and build business cases cross-functionally, Zero-to-one builder: you've built sales functions or commercial processes from scratch, relationship management: proven ability to build trust with and manage enterprise/high-value customer relationships over an extended period of time, Deeply analytical: data-driven decision making is second nature, Insatiably curious: you're constantly learning about new tools, approaches, and market changes, Hungry and ambitious: you're driven to stay relevant and push boundaries, Change agent: you've driven transformation in previous organizations, Hands-on and scrappy: you're not afraid to roll up your sleeves and do the work yourself

Nice to Have

A passion for AI/agentic platforms: you've: already adapted commercial processes to leverage AI/automation for increased efficiency and accuracy, Marketplace unit economics expertise: deep understanding of two-sided marketplace dynamics, B2B2C background: experience serving both business customers and end consumers, Entrepreneurial background: experience in startups or high-growth scale-ups with a performance culture

What You'll Do.

Lead the commercial team (~8 people across new business and account management functions)

Build the new business growth engine: create repeatable sales motions to drive top-of-funnel growth for high-value customers

Drive retention strategy for the best-performing customer cohort

Own key customer relationships and escalations

Design and implement AI/agentic workflows to scale commercial operations without proportionally scaling headcount

Upskill and potentially expand the team with a focus on data-driven

tech-savvy commercial talent

demand-side revenue function

overseeing the acquisition and retention of its broad customer base

Build and scale a modern sales organization that blends traditional relationship management with cutting-edge AI automation

Taking ownership of customers spending £10K-£100K+ monthly on Fleek's groundbreaking platform

Building systematic processes where currently ad-hoc approaches exist

Creating the playbook a modern

scaled commercial team operating in an AI-first world

Translating new product capabilities into scalable demand

Shaping sales and retention motions around new product primitives

Defining how high-value buyers interact with a more dynamic and automated marketplace

Ensuring commercial growth scales in line with supply

and operational realities

How You'll Work.

Team & Collaboration

Build business cases cross-functionally

Full Job Description

Can you help us fix the world's most broken supply chain? The fashion industry produces over 100 billion garments a year. 60% end up in landfill, not because people don't want these clothes, but because the supply chain for getting secondhand fashion from donation to resale is completely offline, manual, and broken. Fleek is fixing this. Our mission is to make secondhand the first choice. We're building the infrastructure powering the global secondhand clothing trade, through a B2B marketplace and the AI systems digitising the supply chain behind it. Through Fleek, vintage stores, online resellers, and retail buyers source graded secondhand inventory directly from wholesalers and rag houses across multiple countries. Our key enabler is FleekSort, an AI model fine-tuned on secondhand fashion, that can grade, price, and categorise items with just a photo, turning what has historically been an opaque and manual trade into a structured, searchable, and tradable global inventory layer. Since 2022, we've saved 9 million items from landfill and tripled in size year-on-year. We've raised ~$50M from a16z, Y Combinator, Burda Principal Investments, HV Capital, and others, and have recently closed our Series B. Our advisors and private investors include operators behind Depop, Shopify, and Postmates. Today, we serve thousands of resellers and retailers across the UK, Europe, and the US. With the secondhand fashion market projected to reach $350B by 2027, Fleek is building the AI-native operational and financial backbone for secondhand commerce globally. We're looking for people who want to build something that matters, and move fast doing it. Sound good? Keep reading. About the Role Fleek is seeking a senior Commercial Director to lead the pivotal, demand-side revenue function, overseeing the acquisition and retention of its broad customer base. This is a genuine zero-to-one opportunity to build and scale a modern sales organization that blends traditional relationship managem

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