Abbott
Diagnostics
Commercial&CustomerServiceManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Commercial & Customer Service Manager at Abbott. Skills: Commercial & Customer Service Management, Sales Leadership, Business Development, Account Management, Customer Experience. Own and deliver Ireland commercial performance, including revenue growth, forecasting accuracy, and profitability improvement. Lead and develop a high-performing Customer Experience, Service, and Sales team”
What You'll Achieve.
driving sustainable growth; enhancing customer satisfaction; aligning service operations with strategic business goals; delivering Ireland commercial performance; revenue growth; forecasting accuracy; profitability improvement; customer satisfaction; retention; long-term value; consistent service excellence; margin improvement; cost-efficiency
Industry & Context.
Travel: Yes, 75 % of the Time, Driving a personal auto or company car or truck, or a powered piece of material handling equipment
What They're Looking For.
Must Have
Proven experience in sales leadership within healthcare or diagnostics, track record of delivering commercial growth and operational excellence, Experience managing and developing high-performing teams, Demonstrated ability to influence senior stakeholders and decision-makers, Skilled in solution selling, account management, and strategic planning, Comfortable working across matrix and virtual environments, Sales management experience in a global healthcare organisation
Nice to Have
Technical/diagnostics background desirable
What You'll Do.
Own and deliver Ireland commercial performance
including revenue growth
and profitability improvement
Lead and develop a high-performing Customer Experience
Define and execute strategic business development and account growth plans
Build relationships with senior stakeholders
including public sector partners (HSE)
Drive tender engagement and contract success
ensuring compliance with procurement frameworks
Enhance customer satisfaction
and long-term value through a customer-centric approach
Align closely with UK & Ireland leadership to deliver regional strategy and consistent service excellence
and implement continuous improvement initiatives
Lead margin improvement and cost-efficiency initiatives
Manage supplier partnerships to improve service quality and reduce risk
Ensure full compliance with Abbott’s quality
and operational standards
How You'll Work.
Team & Collaboration
Align closely with UK & Ireland leadership to deliver regional strategy and consistent service excellence; Build relationships with senior stakeholders, including public sector partners (HSE)
Full Job Description
## **JOB DESCRIPTION:** **About Abbott** At Abbott, we’re committed to helping people live their best possible life through the power of health. Our Diagnostics division delivers innovative solutions that enable faster, more accurate decision-making—improving patient outcomes worldwide. **The Opportunity** We are seeking a **Commercial & Customer Service Manager** to lead our Ireland business within Core Diagnostics. This is a high-impact leadership role with full accountability for commercial performance, customer experience, and service delivery. You will play a critical role in driving **sustainable growth** , enhancing customer satisfaction, and aligning service operations with strategic business goals—while building and leading a high-performing, engaged team. **Key Responsibilities** * Own and deliver Ireland commercial performance, including revenue growth, forecasting accuracy, and profitability improvement * Lead and develop a high-performing **Customer Experience, Service, and Sales team** * Define and execute strategic **business development and account growth plans** * Build strong relationships with **senior stakeholders** , including public sector partners (HSE) * Drive **tender engagement and contract success** , ensuring compliance with procurement frameworks * Enhance customer satisfaction, retention, and long-term value through a **customer-centric approach** * Align closely with UK & Ireland leadership to deliver regional strategy and consistent service excellence * Monitor KPIs, drive accountability, and implement continuous improvement initiatives * Lead **margin improvement and cost-efficiency initiatives** * Manage supplier partnerships to improve service quality and reduce risk * Ensure full compliance with Abbott’s quality, regulatory, and operational standards **About You** * Proven experience in **sales leadership within healthcare or diagnostics** * Strong track record of delivering **commercial growth and operational excellence** * Exper
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