Swap
Tech / AI / Software
CommercialContentSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Commercial Content Specialist at Swap. Skills: Commercial Content Creation, Instructional Design, LMS Management. Create a structured learning environment for internal employees to improve both knowledge and competence.. Design and manage role-specific learning journeys with clear objectives and measurable outcomes.”
What You'll Achieve.
Improve both knowledge and competence of internal employees; Clear objectives and measurable outcomes for learning journeys; Ensure every member of the commercial team has confidence and competence to deliver at a high level within their role
Industry & Context.
Turning complexity into clarity
What They're Looking For.
Must Have
Instructional design experience, Content authoring, Presentation design, Project & calendar management, Writing & editing
Nice to Have
ADDIE method or similar, Articulate, Rise, or equivalent, PowerPoint, Google Slides, Comfortable using AI but knows how to revise its output thoroughly to maintain accuracy, quality standards, and human touch
What You'll Do.
Create a structured learning environment for internal employees to improve both knowledge and competence.
Design and manage role-specific learning journeys with clear objectives and measurable outcomes.
Manage a calendar of facilitated enablement sessions
coordinating with subject matter experts.
Transform documentation and processes into engaging courses to build learn capabilities.
LMS management: course creation
support with queries.
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Coordinating with subject matter experts
Communication Scope
Writing; Editing; Translating subject matter expert input into clear, learner-friendly content
Process & Methodology
Project management, Calendar management
Full Job Description
About the job About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. Your Role Our commercial team is expanding, our product suite is maturing, and the way we enable our people to sell and succeed is becoming a genuine competitive advantage. This is where you come in. We're looking for a Commercial Content Specialist who wants the opportunity to shape how an entire commercial organisation learns - owning the content, the catalog, and the cadence that keeps our team aligned around things like product positioning, best practices, and brand message. If you're someone who gets energy from building things that matter, who loves turning complexity into clarity, and who wants to see the direct impact of their work in how a team performs - this is the role for you. As Swap's first Commercial Content Specialist, this is an opportunity to own something meaningful from day one. You'll sit within the Sales organisation at Swap and report directly to the Commercial Enablement Manager, but this role will be cross-functional by design. You'll be responsible for bringing our enablement content to life - taking design documents and subject matter inputs from across the business and building them into polished, structured learning experiences in our LMS to level up the applicable knowledge within the commercial team. You'll own the day-to-day creation and management
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