Trucordia
Insurance
CommercialClaimsManager
“Commercial Claims Manager at Trucordia. Skills: Commercial claims, Client relations, Claims oversight. Manage commercial insurance claims lifecycle. Serve as primary point of contact for escalated”
What You'll Achieve.
Improve claim outcomes; Enhance efficiency; Enhance claim outcomes
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
5+ years commercial insurance claims experience, Knowledge of commercial lines coverage, Knowledge of claims management, Experience handling complex claims, Experience handling high-severity claims
Nice to Have
Prior brokerage experience, Prior agency experience, AIC designation, CPCU designation, ARM designation, SCLA designation
What You'll Do.
Manage commercial insurance claims lifecycle
Serve as primary point of contact for escalated
Identify exposure mitigation opportunities
Develop claims best practices
Maintain claims workflows
Maintain documentation standards
Act as strategic advocate for clients
Liaise with adjusters
Liaise with legal counsel
Liaise with third-party vendors
Provide clear communication to clients
Provide timely communication to clients
Partner with producers
Partner with account managers
Support client retention
Support client growth
Participate in client meetings
Participate in stewardship reviews
Participate in renewal discussions
Provide guidance to claims specialists
Provide training to claims specialists
Provide mentorship to claims specialists
Provide guidance to client service teams
Provide training to client service teams
Provide mentorship to client service teams
Support internal education on claims processes
Support internal education on coverage interpretation
Support internal education on carrier requirements
Collaborate with producers
Collaborate with account managers
Collaborate with risk management teams
Build relationships with insurance carriers
Build relationships with adjusters
Build relationships with claims service partners
Monitor carrier performance
Monitor carrier responsiveness
Monitor claim handling quality
Assist resolving coverage disputes
Assist resolving claim delays
Assist resolving service issues
Prepare client-facing claims reports
Prepare client-facing claims summaries
Prepare client-facing loss analyses
Track key performance metrics
Recommend process improvements
Recommend tools to enhance efficiency
Recommend tools to enhance claim outcomes
How You'll Work.
Team & Collaboration
Client service teams; Producers; Account managers; Risk management teams; Insurance carriers; Adjusters; Legal counsel; Third-party vendors
Communication Scope
Client communication; Negotiation; Reporting
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