Cna
CommercialAuto&GeneralLiabilityClaimsConsultant
Neural analysis suggests this role is
optimal for Senior candidates.
“Commercial Auto & General Liability Claims Consultant at Cna. Skills: Claims management, Investigation, Negotiation. Manage commercial claims. Coordinate claim resolution activities”
What You'll Achieve.
Achieving quality and customer service standards; Settling claims in most cost effective manner; Ensuring timely issuance of disbursements; Input of data that accurately reflects claim circumstances and other information important to our business outcomes; Implement strategies with a proactive long-term view of business goals and objectives
Industry & Context.
Advanced analytical and problem solving skills; Creativity in resolving unique and challenging business problems; Ability to evaluate claims based on a cost benefit analysis; Ability to fully comprehend complex claim facts
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, Typically a minimum eight years claims experience
Nice to Have
Professional designation preferred
What You'll Do.
Manage commercial claims
Coordinate claim resolution activities
Manage complex investigations
Determine settlement or litigation
Implement resolution strategy
Manage claim expenses
Post appropriate reserves
Coordinate litigation strategy
Negotiate settlement packages
Coordinate third party recovery
Keep current on regulations
Assist less experienced staff
How You'll Work.
Team & Collaboration
Interact with all levels of CNA's internal and external business partners; Works with attorneys; Works with account representatives; Works with agents; Works with doctors; Works with insureds; Provide guidance and assistance to other functional areas
Communication Scope
Communication skills; Presentation skills; Articulate analyses of claims in presentations
Process & Methodology
Manage and prioritize multiple projects
Full Job Description
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. This individual contributor position works under general direction, and within broad authority limits, to manage commercial claims with high complexity and exposure for a specific line of business. Responsibilities include the coordination of all claim resolution activities in accordance with company protocols, while achieving quality and customer service standards. Position requires regular communication with customers and insureds and may be dedicated to specific account(s). **JOB DESCRIPTION:** **Essential Duties & Responsibilities** Performs a combination of duties in accordance with departmental guidelines: * Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses. * Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with staff counsel or panel attorneys. * Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in most cost effective manner and ensuring timely issuance of disbursements. * Coordinates third party recovery with subrogation/salvage unit. * Makes recommendations on claims processes and resolution strategies to management. * Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients. * Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or
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