Bristol Myers Squibb
pharmaceutical/healthcare/tech
CommercialAI&DigitalSolutionsSeniorManager
“Commercial AI & Digital Solutions Senior Manager at Bristol Myers Squibb. Skills: AI, digital transformation, data solutions, customer engagement, commercial growth. Establish partnerships with commercial leaders to identify opportunities for AI and digital technology.. Translate business challenges into data & AI strategies and solutions.”
What You'll Achieve.
Improve customer engagement; reduce cycle time; revenue growth; enhance market differentiation; customer engagement uplift; cycle time reduction; revenue generation; improve patient outcomes; drive BMS growth; measurable value for patients; sustained business momentum; adoption %; cycle time reduction; quality/compliance outcomes; business value realized
Industry & Context.
Pinpoint high value business challenges and translate them into innovative data & AI strategies and solutions.
Ensure privacy, security, and Responsible AI., Maintain a local risk register and business continuity plans for critical processes and systems.
What They're Looking For.
Must Have
Bachelor's degree in information technology, Business, Marketing, Life Sciences, or equivalent advanced degree of relevance in AI-driven solutions., Proven experience (5–10 years, or more) in digital innovation, customer engagement solutions, or commercial excellence within pharma/healthcare/tech., track record identifying, developing, and implementing digital tools and AI driven solutions., Demonstrated success delivering cross functional projects in complex, matrixed organizations., Experience with digital platforms, CRM systems, omnichannel marketing, and personalization technology., project and change management ability to manage multiple projects in dynamic, fast paced environments., Proven experience with tools and technologies such as Power BI, Veeva, Salesforce, GenAI, Python, ML algorithms, Agentic AI, OpenAI APIs, Bedrock, Proven influence across global organizational passion for innovation and measurable impact., Proven ability to influence senior leadership and drive strategic digital initiatives., stakeholder management and relationship-building skills., Excellent verbal and written communication skills (both in English and French).
Nice to Have
Experience with AI governance frameworks and model risk management., Experience leading change management programs tied to digital transformation., Certifications in Agile, Design Thinking, or Solution Architecture., Expertise in the pharmaceutical industry’s commercial processes and solutions and local regulatory environments
What You'll Do.
Establish partnerships with commercial leaders to identify opportunities for AI and digital technology.
Translate business challenges into data & AI strategies and solutions.
and implement AI powered solutions.
Facilitate collaboration for co-development and piloting of new solutions.
Craft business cases to mobilize support and investment.
Orchestrate seamless delivery from concept to launch.
Maximize deployment with clear impact metrics and track performance.
Inspire a culture of innovation and agility.
Maintain a local risk register and business continuity plans.
Drive omnichannel personalization and next best action capabilities.
Orchestrate local use of enterprise data platforms.
Automate data integration/analytics flows.
Progress from descriptive to predictive AI/ML use cases.
Define KPIs/OKRs and track adoption
quality/compliance outcomes
and business value realized.
How You'll Work.
Team & Collaboration
Collaborate with Commercial, Medical, and Market Access teams.; Facilitate collaboration across internal teams and with external innovators (healthcare providers, technology companies).; Align Marketing, Sales, Medical, Legal & Compliance, Regulatory, and Procurement for seamless delivery.; Build strong partnerships with commercial leaders.
Communication Scope
Excellent verbal and written communication skills (both in English and French).
Process & Methodology
Project management, manage multiple projects in dynamic, fast paced environments, Orchestrate seamless delivery from concept to launch, Define KPIs/OKRs and track performance
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