Ozow
fintech
CommercialActivationSpecialist
“Commercial Activation Specialist at Ozow. Skills: Merchant Activation, Revenue Growth, Customer Engagement. Act as primary point of contact for merchants. Take ownership of merchant activation journey”
What You'll Achieve.
Drive activation rates of newly onboarded merchants; Increase Time-to-First-Transaction (TTFT) efficiency; Ensure merchants reach minimum TPV thresholds
Industry & Context.
Identify patterns, barriers, and opportunities; resolve merchant blockers; strategic foresight; sound judgement; confident decisions under uncertainty
high level of integrity and trustworthiness, professionalism, accountability, commitment to ethical conduct
What They're Looking For.
Must Have
2–4 years' experience in sales, account management, onboarding, or merchant services within fintech, payments, or SaaS, Proven ability to manage pipelines and drive customer engagement to achieve activation or revenue targets, understanding of payment platforms, integrations, or digital commerce ecosystems, Experience working with SMEs or small to mid-sized merchants, data-driven mindset with the ability to track and interpret KPIs, Excellent communication and relationship-building skills
What You'll Do.
Act as primary point of contact for merchants
Take ownership of merchant activation journey
Influence internal stakeholders for seamless experience
Drive activation rates of merchants
Increase Time-to-First-Transaction efficiency
Identify barriers and opportunities for activation
Proactively engage and nurture merchants
Provide guidance on integration and setup
Maintain consistent follow-ups
Track and report on merchant activation metrics
Collaborate with Sales Development and Integration teams
Segment merchants based on potential
Ensure merchants reach minimum TPV thresholds
Maintain accurate merchant activity tracking
Ensure adherence to activation processes
Recommend process improvements
Leverage CRM automation tools
Identify opportunities for automated journeys
Utilize data insights to prioritize outreach
How You'll Work.
Team & Collaboration
Influence internal stakeholders (Sales, Onboarding, Customer Success); Collaborate with Sales Development and Integration teams; Work with product team
Communication Scope
Excellent communication; relationship-building skills
Applying for this Commercial Activation Specialist role?
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