Westgate Resorts

Hospitality

CommandCenterOfficer

$41–55k ~AI est. Ocoee, Florida, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Command Center Officer at Westgate Resorts. Skills: Emergency operations, Security dispatch, Public safety, Command center environments. Monitor CCTV, access control, alarm systems, and surveillance. Serve as communication lead between emergency responders and”

Industry & Context.

Hospitality
Problems you'll solve

Decision-making

Eligibility Requirements

3pm - 11pm EST schedule

What They're Looking For.

Must Have

High school diploma or GED

Nice to Have

1–3 years of experience in security, emergency management, dispatching, public safety, or similar fields, ICS 100, ICS 700

What You'll Do.

Serve as communication lead between emergency responders and

monitoring multiple video feeds and information sources

Prepare detailed incident reports for management

Support Emergency Management objectives with leadership

Assist nationwide teams with planning

Represent Westgate in city

Deliver accurate updates during emergency and non-emergency events

Maintain precise communication

Research past incidents and retrieve CCTV footage

Monitor news and intelligence sources for situational awareness

Use Emergency Notification Systems to issue alerts and

Support or coordinate responses involving police

Assist Westgate Security teams at the direction of

Complete required FEMA/ICS and security command certifications

Perform additional duties related to emergency communications

How You'll Work.

Team & Collaboration

Coordinate with law enforcement; Coordinate with emergency responders; Support leadership; Support safety teams; Support resort management; Assist nationwide teams; Coordinate responses with police; Coordinate responses with fire; Coordinate responses with EMS personnel; Assist Westgate Security teams

Communication Scope

Situation updates; Accurate updates; Precise communication

Full Job Description

Westgate Resorts is the largest privately held timeshare company in the world , with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For , we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime. Westgate Resorts is seeking a full-time, on-site Emergency Management Command Center Security Officer in Orlando, FL to support 24/7 emergency operations, safety, and security response for all Westgate properties nationwide. In this critical role, you will monitor CCTV and access control systems, manage real-time communications, coordinate with law enforcement and emergency responders, and provide situation updates to senior leadership. You’ll help ensure preparedness, response, mitigation, and recovery for incidents nationwide while maintaining situational awareness and operating within Westgate’s Emergency Management protocols. This position is ideal for candidates with experience in emergency operations, security dispatch, public safety, or command center environments. Success requires focus, teamwork, effective communication, and the ability to remain calm during high‑pressure events. The individual must possess and adhere to the following core values: Integrity, Passion, Work Ethic. * Schedule: 3pm - 11pm EST * Monitor CCTV, access control, alarm systems, and surveillance platforms for all Westgate resort properties. * Serve as the communication lead between emergency responders and Senior Leadership nationwide.

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