Westgate Resorts

Hospitality

CommandCenterOfficer

Ocoee, Florida, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Command Center Officer at Westgate Resorts. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. support 24/7 emergency operations, safety, and security response for all Westgate properties nationwide. monitor CCTV and access control systems”

What You'll Achieve.

operational metrics; ensure preparedness, response, mitigation, and recovery for incidents nationwide; maintain situational awareness; operating within Westgate’s Emergency Management protocols

Industry & Context.

Hospitality
Problems you'll solve

decision-making

Eligibility Requirements

on-site Emergency Management Command Center Security Officer, support 24/7 emergency operations, any travel outside Central Florida is reimbursed

What They're Looking For.

Must Have

high school diploma or GED required

Nice to Have

1–3 years of experience in security, emergency management, dispatching, public safety, or similar fields preferred, ICS 100 and ICS 700 preferred

What You'll Do.

support 24/7 emergency operations

and security response for all Westgate properties nationwide

monitor CCTV and access control systems

manage real-time communications

coordinate with law enforcement and emergency responders

provide situation updates to senior leadership

and recovery for incidents nationwide

maintain situational awareness

operate within Westgate’s Emergency Management protocols

and surveillance platforms for all Westgate resort properties

Serve as the communication lead between emergency responders and Senior Leadership nationwide

Maintain focus while monitoring multiple video feeds and information sources

Prepare detailed incident reports for management after events or critical situations

Support Emergency Management objectives with leadership

and resort management

Assist nationwide teams with planning

and preparedness processes

Represent Westgate in city

or state Emergency Operations Centers (EOCs) during activations

Deliver accurate updates during emergency and non-emergency events from report to resolution

Maintain precise communication

Research past incidents and retrieve CCTV footage as needed

Monitor news and intelligence sources for situational awareness across all resort locations

Use Emergency Notification Systems to issue alerts and identify potential risks

Support or coordinate responses involving police

Assist Westgate Security teams at the direction of Emergency Management leadership

Complete required FEMA/ICS and security command certifications

Perform additional duties related to emergency communications

How You'll Work.

Team & Collaboration

cross-functional coordination; Serve as the communication lead between emergency responders and Senior Leadership nationwide; Support Emergency Management objectives with leadership, safety teams, and resort management; Assist nationwide teams with planning, training, equipping, and preparedness processes; Represent Westgate in city, county, or state Emergency Operations Centers (EOCs) during activations; Support or coordinate responses involving police, fire, or EMS personnel; Assist Westgate Security teams at the direction of Emergency Management leadership

Communication Scope

effective communication; decision-making and communication skills; Serve as the communication lead between emergency responders and Senior Leadership nationwide; Deliver accurate updates during emergency and non-emergency events from report to resolution; Maintain precise communication, attendance, and incident logs

Full Job Description

Westgate Resorts is the largest privately held timeshare company in the world , with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For , we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime. Westgate Resorts is seeking a full-time, on-site Emergency Management Command Center Security Officer in Orlando, FL to support 24/7 emergency operations, safety, and security response for all Westgate properties nationwide. In this critical role, you will monitor CCTV and access control systems, manage real-time communications, coordinate with law enforcement and emergency responders, and provide situation updates to senior leadership. You’ll help ensure preparedness, response, mitigation, and recovery for incidents nationwide while maintaining situational awareness and operating within Westgate’s Emergency Management protocols. This position is ideal for candidates with experience in emergency operations, security dispatch, public safety, or command center environments. Success requires focus, teamwork, effective communication, and the ability to remain calm during high‑pressure events. The individual must possess and adhere to the following core values: Integrity, Passion, Work Ethic. * Schedule: 6pm - 2am EST * Monitor CCTV, access control, alarm systems, and surveillance platforms for all Westgate resort properties. * Serve as the communication lead between emergency responders and Senior Leadership nationwide.

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