Floor & Decor

CommandCenterAssociate

$0–0k Norco, California, United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Command Center Associate at Floor & Decor. Skills: customer service, retail sales. Meet and greet storage buy customers. Manage storage buy pick-up process”

Industry & Context.

Eligibility Requirements

Ability to exert 30 – 60 pounds of force occasionally, Ability to exert 20-30 pounds of force frequently, Ability to exert greater than negligible up to 20 pounds of force constantly, Use hands and fingers to handle or feel, Frequently required to stand, walk, reach, Frequently required to climb or balance, Frequently required to stoop, kneel, crouch or crawl

What They're Looking For.

Must Have

1 year of retail sales experience required, Excellent communication skills (verbal and written), Excellent interpersonal skills with the ability to work with all levels of store management and store associates, computer skills and internet project coordination experience, Must be a self-starter and work well in a fast-paced environment

What You'll Do.

Meet and greet storage buy customers

Manage storage buy pick-up process

Demonstrate knowledge of phone answering SOPs

Verify identity for storage buy orders

Obtain customer information for pick-ups

Deliver customer storage buy orders

Comply with safety SOPs for lifting

Assist customers with product questions

Clean and stock products

Act in a manner consistent with company core roles

How You'll Work.

Communication Scope

verbal communication; written communication

Process & Methodology

internet project coordination

Full Job Description

_**Pay Range**_ $17.85 - $24.80 PURPOSE This position is responsible for greeting customers and managing the customer storage pick-up process. **Full-Time and Part-Time Positions Available.** MAJOR RESPONSIBILITIES * Meet and greet storage buy customers. * Manage the storage buy pick-up process with the company’s car topper program. * Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP). * Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so. * Obtain the required customer information on all storage buy pick-ups. * Deliver customer storage buy orders in POS. * Comply with the company’s safety standard operating procedures for lifting practices. * Be an expert in all product knowledge and assist customers with product questions and selections. * Clean and stock products according to Floor & Décor’s brand standards. * Act and work in a manner that is consistent with the company’s core roles. MINIMUM ELIGIBILITY REQUIREMENTS * (1) year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. * Excellent communication skills (verbal and written). * Excellent interpersonal skills with the ability to work with all levels of store management and store associates. * Strong computer skills and internet project coordination experience. * Must be a self-starter and work well in a fast-paced environment. WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) * While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. PHYSICAL/SENSORY REQUIREMENTS Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to

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