Floor & Decor
CommandCenterAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Command Center Associate at Floor & Decor. Meet and greet storage customers. Manage storage pick-up process”
Industry & Context.
frequently exposed to a warehouse environment, moving vehicles, moderate to noisy environment, Ability exert 30 – 60 pounds of force occasionally, 20-30 pounds of force frequently, greater than negligible up to 20 pounds of force constantly, use their hands and fingers, stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl
What They're Looking For.
Must Have
1 year of retail sales experience, Excellent communication skills (verbal and written), Excellent interpersonal skills, computer skills, internet project coordination experience, Must be a self-starter, work well in a fast-paced environment
What You'll Do.
Meet and greet storage customers
Manage storage pick-up process
Comply with phone SOP
Verify customer identity
Obtain customer information
Deliver customer orders
Comply with safety SOP
Assist customers with product questions
Clean and stock products
How You'll Work.
Communication Scope
verbal and written communication skills
Full Job Description
_**Base Pay**_ This role has a minimum base pay from $15.15 per hour with higher starting pay available based on experience. PURPOSE This position is responsible for greeting customers and managing the customer storage pick-up process. **Full-Time and Part-Time Positions Available.** MAJOR RESPONSIBILITIES * Meet and greet storage buy customers. * Manage the storage buy pick-up process with the company’s car topper program. * Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP). * Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so. * Obtain the required customer information on all storage buy pick-ups. * Deliver customer storage buy orders in POS. * Comply with the company’s safety standard operating procedures for lifting practices. * Be an expert in all product knowledge and assist customers with product questions and selections. * Clean and stock products according to Floor & Décor’s brand standards. * Act and work in a manner that is consistent with the company’s core roles. MINIMUM ELIGIBILITY REQUIREMENTS * (1) year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. * Excellent communication skills (verbal and written). * Excellent interpersonal skills with the ability to work with all levels of store management and store associates. * Strong computer skills and internet project coordination experience. * Must be a self-starter and work well in a fast-paced environment. WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) * While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. PHYSICAL/SENSORY REQUIREMENTS Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 poun
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