Volton Hellenic Energy SA
Energy, Utilities, Telecommunications
CollectionsSystemsApplicationSpecialist
“Collections Systems Application Specialist at Volton Hellenic Energy SA. Skills: Collections Systems Application Specialist, application owner for the Collections platform, vendor management, project delivery, system implementation, system integration. Act as the application owner for the Collections platform, ensuring system availability, stability, and optimal performance. Manage the relationship with the external vendor, coordinating deliveries, enhancements, issue resolution, and roadmap ali”
What You'll Achieve.
ensure the smooth operation and evolution of the Collections platform; leading strategic initiatives; ensure seamless end-to-end collections processes; system optimization; continuous improvement initiatives
Industry & Context.
analytical; problem-solving; troubleshooting; issue resolution; issue investigation
What They're Looking For.
Must Have
3+ years of experience in application support, system ownership, technical business analysis, or enterprise application management, Experience participating in system implementation or integration projects, technical understanding of enterprise applications and system integrations, Experience with Collections, Billing, CRM, or Customer Operations systems, Exposure in Energy, Utilities, Telecommunications, or other high-volume customer industries, Familiarity with debt collection processes and customer lifecycle management, analytical, problem-solving, and coordination skills, Excellent communication skills and ability to work in a fast-paced operational environment, Ability to manage multiple stakeholders across business and technology teams, Experience managing third-party vendors and coordinating external delivery teams, Ability to translate business requirements into technical tasks, sense of ownership and accountability
What You'll Do.
Act as the application owner for the Collections platform
ensuring system availability
and optimal performance
Manage the relationship with the external vendor
coordinating deliveries
and roadmap alignment
Lead and coordinate the ongoing project to onboard additional business units into the Collections platform
Collaborate with business stakeholders to understand operational requirements and translate them into functional and technical solutions
Coordinate system enhancements
and implementation plans
Work closely with Billing
and Payments teams to ensure seamless end-to-end collections processes
Support data analysis
and validation activities related to collections operations
Contribute to system optimization and continuous improvement initiatives
Support incident management activities
including issue investigation and coordination of resolution with internal and external stakeholders
How You'll Work.
Team & Collaboration
Collaborate with business stakeholders; Work closely with Billing, CRM, CxP, and Payments teams; coordinate resolution with internal and external stakeholders; Ability to manage multiple stakeholders across business and technology teams; coordinating external delivery teams
Communication Scope
Excellent communication skills; Ability to translate business requirements into technical tasks
Process & Methodology
project delivery, Lead and coordinate the ongoing project to onboard additional business units, system implementation, system integration, implementation plans
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