Plata Card
Banking
CollectionsSupervisor
“Collections Supervisor at Plata Card. Skills: Collections, Leadership, Team motivation. Lead and motivate collection team. Meet daily and monthly objectives”
What You'll Achieve.
Meet daily and monthly objectives; Improve executive performance; Increase efficiency and effectiveness
Industry & Context.
Problem solving; Decision making
Rotating shifts, Rotation every 3 months, Adjustments according to operational needs, 1 or 2 days off per week
What They're Looking For.
Must Have
2 years of experience in collections, 1 year in leadership roles in collections
Nice to Have
Licenciatura trunca or pasante or terminada
What You'll Do.
Lead and motivate collection team
Meet daily and monthly objectives
Ensure positive work environment
Organize and coordinate team schedules
Monitor calls and executive performance
Provide continuous feedback
Meet established objectives
Follow up with quality team
Identify areas for improvement
Ensure standards are met
Provide feedback to executives
Guide executives to achieve goals
Use coaching techniques
Identify improvement opportunities
Develop strategies to increase efficiency
Collaborate with other departments
Ensure collection processes are efficient
How You'll Work.
Team & Collaboration
Collaborate with quality team; Collaborate with operations; Collaborate with finance
Communication Scope
Oral communication; Written communication
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