CollectionsSupervisor

## Description At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. ## Key Responsibilities Lead and manage team of late-stage collections team members focused on minimal skip-tracing along with outbound and inbound contact with customers of the auto loan portfolio Ensure team objectives are achieved Administer corrective action where necessary, following labor laws and regulations and in accordance with company policy Handle escalated customer loan issues and provide guidance on resolution of escalated matters Provide training to new hire staff ensuring appropriate knowledge of systems and adherence to company procedures and policies Update and maintain reference documents to reflect current systems and company procedures Collaborate with other internal departments to ensure efficient handling of escalated situations Support management directives and initiatives as requested ## Key Requirements 2+ years of experience in financial services, with a strong focus on auto loan management or a call center environment Bilingual, fluent in Spanish or Portuguese and English, preferred not required Prior team management experience in auto loan portfolio collections Previous experience working in collections required, preferably consumer loans/debt Familiarity with consumer debt collection regulatory compliance requirements preferred ## The Ideal Candidate A team player - You readily help others and are comfortable asking for help for yourself Thrive in a teaching role, transferring knowledge to position others for success Excited by the idea of constant change - You are comfortable being uncomfortable Comfortable holding team membe