Absa
Financial Services
CollectionsStrategyManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Collections Strategy Manager at Absa. Skills: Collections Strategy, Data Analytics, Risk Management. Develop and optimize data-driven collections strategies. Improve performance and reduce impairments”
What You'll Achieve.
Improve performance; Reduce impairments; Enhance customer experience; Meet short term plan (STP) budgets; Meet medium term plan (MTP) budget targets; Drive risk objectives
Industry & Context.
Analytics; Predictive modelling
What They're Looking For.
Must Have
Bachelor's Degree: Business, Commerce and Management Studies (Required)
What You'll Do.
Develop and optimize data-driven collections strategies
Improve performance and reduce impairments
Enhance customer experience
Monitor strategy effectiveness
Implement new collection methods
Support operational capability improvements
Ensure compliance with risk and regulatory requirements
Assess rules for segmentation of delinquent accounts
Review and update collections and recoveries performance
Recommend improvement adjustments
Develop enhanced collections plans
Ensure Management Information (MI) is in place
Monitor strategy performance
Quality check MI reports
Review information at Customer Value
Ensure systems are fit for purpose
Specify system enhancements
Identify new collection opportunities
Ensure compliance with internal policies
Provide coaching on compliance
Identify and manage collection strategy objectives
Manage strategy execution
Ensure adherence to legislation and policies
Manage strategy sign-off process
Ensure stakeholders are informed of strategy changes
Ensure strategy is correctly implemented
Ensure timelines are within acceptable standards
How You'll Work.
Team & Collaboration
Liaise with risk management stakeholders; Liaise with collection operations stakeholders; Liaise with compliance and regulatory bodies; Liaise with CVM capability team
Full Job Description
### **Empowering Africa’s tomorrow, together…one story at a time.** With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. [My Career Development Portal](https://absahr.service-now.com/careerdevelopmentportal): **Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.** _**Job Summary**_ The incumbent will be responsible for developing and optimising data-driven collections and recoveries strategies using analytics and predictive modelling to improve performance, reduce impairments, and enhance customer experience. The role includes monitoring strategy effectiveness, implementing new collection methods, supporting operational capability improvements, and ensuring full compliance with risk, regulatory, and internal policy requirements. **_Job Description_** ** _Main Accountabilities_** * Assess and evaluate the rules and calculations that run the segmentation of delinquent accounts. * Continuously review and update the performance of collections and recoveries activities and recommend improvement adjustments to Operations and Business to meet short term plan (STP) budgets and medium term plan (MTP) budget targets. * Develop and deliver significantly enhanced collections plans through the assessment and classification of risk. * Ensure Management Information (MI) in place or is developed to monitor strategy performance and effective implementation/adherence by quality checking MI teams reports and reviewing the information at Customer Value. * Ensure systems used for implementing collections strategies are fit for purpose and identify and specify enhancements by confirming strategies are working as required and as per i
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