Dxc Technology
CollectionsSpecialistwithGerman
Neural analysis suggests this role is
optimal for Entry candidates.
“Collections Specialist with German at Dxc Technology. Skills: Collections, Customer Relationship Management, Payment Solutions Negotiation, Dispute Resolution, German Language Proficiency. Manages and collects on an accounts receivable portfolio. ensuring timely payment of receivables”
What You'll Achieve.
ensuring timely payment of receivables; resolution of customer issues preventing payment; ensure payment from; increase customer; win/win outcomes are
Industry & Context.
Good problem solving and reconciliation skills; Identify root causes of problems; Analyze at-risk customers and recommend account strategies to prevent
What They're Looking For.
Must Have
First level university degree with a focus in business or economics or equivalent experience, 0-2 years of experience, Fluent English and 2nd language German, Familiarity with computers, Basic accounting knowledge, Basic understanding of collection processes and financial concepts, prioritization and organization skills, Good problem solving and reconciliation skills, Solutions oriented, Good influencing skills, High customer service orientation, initiative, ability to work independently, Team player, Capability of sharing knowledge, Structured thinker and analytical skills, Comfortable working with numbers, Ability to work within deadlines, Interest in the economical business sector, Supporter of change
Nice to Have
Multicultural working experience is a plus
What You'll Do.
Manages and collects on an accounts receivable portfolio
ensuring timely payment of receivables
resolution of customer issues preventing payment
Apply trained collection
Build a close relationship with a portfolio of assigned customers (by phone and email)
Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate
implement payment solutions and overcome customer process
Document actions taken and determine future collection steps in a centralized
Identify delays due to
Resolve disputes related to customer payment on delinquent accounts
negotiate and ensure payment from
Identify root causes of problems and assign the issue towards the responsible department in order to follow up internally to ensure timely resolution and to increase customer
Establish international relationships with departments in DXC worldwide (credit
etc. ) to agree upon customer solutions to
Recognize trends for nonpayment and resolve issues by engaging internal
Analyze at-risk customers and recommend account strategies to prevent
Demonstrate sound judgment
and timely structured
Identify "at risk" customers and engage key contacts (credit and sales) to resolve
Build customer relationships to ensure world class Total Customer Experience and win/win outcomes are
Lead and participate in local projects that enhance operational efficiencies within Collections
Lead or participate in cross-functional teaming to improve customer payment cycle
facilitate solutions for customer receivable issues
and improve organizational processes
How You'll Work.
Team & Collaboration
Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc. ) to agree upon customer solutions; engaging internal; engage key contacts (credit and sales) to resolve; participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes
Communication Scope
Good written and verbal communication; negotiation; conflict resolution
Process & Methodology
Lead and participate in local projects that enhance operational efficiencies within Collections, Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes
Full Job Description
**Job Description:** Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment. **_Responsibilities may include the following depending upon job level:_** * Effectively apply trained collection strategies; * Build a close relationship with a portfolio of assigned customers (by phone and email); * Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment; * Identify, negotiate, implement payment solutions and overcome customer process inefficiencies; * Document actions taken and determine future collection steps in a centralized system; * Identify delays due to disputes; * Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer; * Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction; * Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement; * Recognize trends for nonpayment and resolve issues by engaging internal partners; * Analyze at-risk customers and recommend account strategies to prevent delinquencies; * Demonstrate sound judgment, prompt follow-up, and timely structured escalations; * Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues; * Build strong customer relationships to ensure world class Total Customer Experience and win/win outcomes are achieved; * Lead and participate in local projects that enhance operational efficiencies within Collections organization; * Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes. **Qualifications:
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